Staff Program Manager Service Operations Process Improvement
Staff Program Manager Service Operations Process Improvement
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 164000 - 206000
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution built from the ground up. As our Operations team develops and scales so does the challenge of understanding operations data ensuring effective communication between development and operations and informing critical decisions to scale the organization successfully. Fleet Operationss Process Strategy and Data team focuses on how we get from here to there. As Zoox continues to grow you will be a crucial member of the team and responsible for providing guidance on how to do that most efficiently while providing a great customer experience.
You will be key in creating communicating and providing updates on the operations roadmap outlining the plan for improvements to our service operations function consisting of vehicle repair readiness cleaning and charging.
In this role you will:
- Support decisionmaking related to how we move from an R&D operation to a commercial operation and scale efficiently
- Develop and implement strategic plans to enhance operational effectiveness and efficiency within our Base Operations team (service engineering maintenance & repairs vehicle diagnostics etc.
- Perform analysis on a range of options to determine the best way forward.
- Design and document procedures for jobs to be done.
- Set goals budgets and forecasts for team performance
- Monitor performance against those goals and make adjustments as needed.
- Work crossfunctionally to ensure buyin and gather feedback.
Qualifications
- 10 years of experience in program management operational excellence process improvement or related fields
- Bachelors degree in Business Administration Operations Management or Finance
- Experience developing operational efficiencies in service engineering maintenance & repair operations or similar environment (i.e. heavy equipment aviation manufacturing etc..
- Experience in a productbased operations environment
- Demonstrated leadership experience in leading teams and developing direct reports
- Excellent communication and interpersonal skills and the ability to influence and drive change across multiple levels of the organization. Strong analytical and problemsolving skills.
- Demonstrated ability to design and execute largescale change management strategies and proven track record of successfully managing complex largescale integration projects
- Prior experience developing and using data and metrics to support strategic decisionmaking.
Bonus Qualifications
- Masters degree in a relevant discipline (Business Administration Engineering Computer Science Program Management etc.
- Six Sigma Certifications
- PMP PgMP or similar project management certification
- Earlystage startup experience (prerevenue or preproduct with gotomarket)
- Management consulting or strategic consulting experience
- Experience in the autonomous vehicle ridehail transportation or other relevant mobility industries
- Experience with Lean/Six Sigma methodologies
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. The salary range for this position is $164000 to $206000. A signon bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling as well as positioning within a level is determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance longterm care insurance longterm and shortterm disability insurance and life insurance.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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