Sr Corporate Partner Success Manager
Sr Corporate Partner Success Manager
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$ 104900 - 130000
1 Vacancy
Job Description
At InStride people are our purpose.
We believe that investing in people is the most powerful way to drive successfor individuals and organizations alike.
As a public benefit corporation we partner with leading employers to unlock opportunities for their employees providing access to toptier education programs that align with their employees career goals and the companys business goals.
Our mission goes beyond skillbuilding; were here to empower our partners employees to advance their careers elevate their expertise and achieve meaningful personal and professional growth.
No matter the team youre on our dedication to the success of our partners and their employees is what drives us. If youre passionate about making a difference and driving educational and professional advancement InStride is the place for you.
To get a better feel for our culture watch more here.
What were looking for:
InStride is currently seeking a highly motivated and driven Sr. Corporate Partner Success Manager responsible for managing our most strategic clients developing partner growth strategy delivering on annual targets and retention objectives identifying expansion opportunities and driving advocacy.
Successful candidates will achieve results through building trust and mutually beneficial longterm relationships with their partners and working closely with crossfunctional teams across InStride and our academic network. We seek people for this role who bring an eye for business strategy and consultative skills account and customer success management experience along with a proven track record to achieve business results through partnerships. This position reports to the SVP of Corporate and Learner Engagement.
Skills wed love to see you show off:
- Client relationship management: Exceptional ability to build trust and foster longterm partnerships through reliable followthrough and effective communication.
- Strategic Thinking: Able to anticipate clients workforce and operational needs and to develop strategies and tactics that leverage InStrides full capability to meet those needs.
- Communication: Skilled at delivering clear compelling presentations and conveying complex information persuasively to diverse audiences.
- Analytical Skills: Proficient in analyzing data to uncover trends solve problems and make informed datadriven decisions that drive measurable outcomes.
- Operational Excellence: Demonstrated ability to optimize processes systems and tools for enhanced efficiency.
Who you are:
- 5 years of B2B consulting customer success account management or sales experience; OR Masters degree AND four 4 years of B2B consulting customer success management consulting marketing or sales experience.
- Demonstrated experience leading and growing customer relationships across a diverse set of organizations including the Enterprise.
- You bring a customerfirst mentality with a focus on building and nurturing strong lasting relationships both internally and externally.
- Able to work with all levels of individuals within an organization up to Csuite leaders with proven experience supporting high profile clients and executives
- You demonstrate excellent independent judgment carefully evaluating options and making decisions in the best interest of the company and its partners.
- A creative problemsolver you excel at envisioning and articulating solutions to complex and evolving customer challenges while identifying opportunities for improvement.
- You possess outstanding interpersonal verbal and written communication skills consistently maintaining a professional demeanor.
- Committed to achieving results you combine a bias for speed and action with high analytic accuracy and attention to detail.
- You are flexible and willing to travel as needed (up to 20
How you will create impact:
Partnership Growth:
- Responsible for ongoing revenue targets through learner enrollments and account growth year over year.
- Delivering and communicating return on investment for our clients throughout the customer lifecycle.
- Track analyze and communicate key success metrics to develop and execute against goals internally and with our partners.
- Understand key operational elements of program design to ensure successful program growth and expansion.
- Help drive compelling and comprehensive employee engagement strategies to drive awareness and adoption of the learning programs in partnership with learner engagement experts
Relationship Management:
- Serve as the primary point of contact and account owner for a portfolio of corporate partners.
- Develop and lead key client initiatives across your partners organization and drive strategic engagement with them.
- Set and achieve partnership goals including enrollment retention engagement and the overall health of the partner / InStride relationship.
- Find opportunities for customers to act as advocates (e.g. testimonials case studies interviews).
Learner Experience & Success:
- Develop deep subject matter expertise on the endtoend experience of our learners and corporate partners identifying potential barriers challenges and opportunities.
- Collaborate crossfunctionally to meet our business objectives and effectively coordinate with internal teams including marketing product academic partnerships sales and support.
- Collect and synthesize significant feedback to advise on decisionmaking and product strategy.
Strategic Advice:
- Provide your clients with valued partnership and thought leadership.
- Be a trusted consultant at the executive level and beyond ensuring your partners stay up to date on the latest product features new academic programs standard methodologies and key initiatives.
Operational Excellence:
- Establish and lead a cadence of ongoing syncs with corporate partners and drive regular business reviews with leadership to evaluate success and align on upcoming opportunities.
- Understand partner outcomes by communicating with customers analyze customer health metrics run Net Promoter Score (NPS) surveys and gather other feedback.
- Maintain uptodate corporate partner information in Salesforce and other sources of documentation.
- Build presentation materials for various internal and external meetings.
Compensation
At InStride final offer amounts are dependent on multiple factors including location depth of experience interview performance and equity with other team members.
We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.
Compensation range:
$104900 $130000 USD
We are looking for someone who is not only technically skilled but also enthusiastic about making ameaningful impact. If this description resonates with you were excited about the possibility of having youon our team. As a skillsdriven employer we encourage you to apply if there is a skillfit even in theabsence of years of experience.
Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this role!
Benefits @ InStride
As an organization that champions investing in people its critical we walk the talk. Thats why InStride employees are eligible to enroll in 2800 online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs InStride covers your tuition upfront regardless of your course of study degree type or school eligible to employees starting Day 1.
This role is also eligible for the following benefits:
- 401(k) plan with company match
- Flexible vacation policy
- Paid family leave
- Bestinclass health care benefits
- And more!
InStride Diversity and Inclusion Statement
At InStride we foster a culture of belonging we support authenticity and intersectionality and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have a disability or special need that requires accommodation please let your recruiter know.
Policies & Disclosure
InStride recommends employees have their COVID vaccinations. InStride may require employees to have COVID vaccination before entering the office or attending any InStriderelated even in the future. However we do not require this at this time.
For questions on how we use personal information of job applicants please refer to InStrides Job Applicant Privacy Policy.
Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction your financial account information or any other sensitive information please do not respond and let us know immediately at .
About InStride
InStride is a human capital management company that helps organizations retain talent upskill employees and fill critical workforce roles through education programs. By breaking down barriers to learning fostering career growth aligned with organizational goals and simplifying program management InStride delivers lasting impact. Partnering with forwardthinking companies like Labcorp Adidas and SSM Health InStride drives meaningful social and business outcomes by providing access to lifechanging education. Visit instride or follow InStride on LinkedIn for more information and uptodate news.
Required Experience:
Manager
Employment Type
Full Time
