Technical Expert
Technical Expert
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Job Description
Employment Type
PermanentClosing Date
28 Mar 2025 11:59pmJob Title
Technical ExpertJob Summary
As a Technical Expert you cant resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.Job Description
The Role
Are you ready to take your career to the next level and make a real difference in the community We are seeking a Technical Expert to join our dynamic team where you will be accountable for providing endtoend support to our Triple Zero Emergency Services and LifeThreatening Call Trace Team. This is not just a job; its a chance to be part of something extraordinary!
What Youll Do:
As a Technical Expert you will play a crucial role in ensuring that our Triple Zero and LifeThreatening Call Trace Team deliver exceptional connectivity across Australia. This is a business hours role with potential to assist after hours Your expertise will directly contribute to Telstras mission of creating a brilliant connected future for everyone.
Key responsibilities
Providing dedicated E2E operational support that includes alarm monitoring detection response and prompt action when Triple Zero issues arise.
Support the Team through project management representation in meetings and completing automation tasks.
Process improvement and implementation.
Providing a single point of Telstra internal contact for the Triple Zero Answer Points (i.e. call centres) TUSOPA contract team Regulatory Affairs and Telstra senior management for immediate investigation of Triple Zero incidents.
Organisational responsibility for the generation coordination and internal reporting of Welfare Check Call Lists.
Essential Experience
Our perks & benefits:
Worklife integration we understand life happens when youre busy making other plans so we offer flexibility around where and when you work.
16 weeks paid parental leave for primary and secondary carers.
Professional development program.
An epic (free) Telstra mobile phone plan.
Laptop/Device allowance renewed every 2 years.
Purchased Annual Leave scheme.
Availability to work business hours with possible after hours support when required.
A passion for Emergency Services and helping the wider community.
Proven end to end Automation builds.
Proven Incident Management experience.
Proven process/automation documentation.
Understanding of the Triple Zero Eco system.
Strong networking experience in a largescale Service Provider operations centre.
Excellent working knowledge of TCP/IP Routing and switching.
Discounted Telstra products and services.
If this opportunity sounds like a perfect fit for you wed encourage you to apply! Were committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles to ensure everyone can participate. To learn more about how we support our people including accessibility adjustments we can provide you through the recruitment process visit tel.st/thrive.
Employment Type
Full-Time
