Guest Services Agent
Guest Services Agent
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Job Description
COMPANY
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
We are excited to announce an opportunity for a Guest Services Agentto join our dedicated team at The Westin and Four Points by Sheraton Brisbane
Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.
Role Overview:
As the Guest Services Agentyouwill be a dynamic team member who is responsible for delivering a seamless experience for guests by performing a variety of front desk and guest service duties. Our Guest Services Agent takes the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Services Agent makes transactions feel part of the experience.
Key Responsibilities:
- You will anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- You will maintain customer loyalty through the innovative resolution of issues with strong attention to ensuring a positive guest experience.
- Perform daytoday operations of the Front Office including handling checkins and checkouts managing reservations addressing guest inquiries and resolving any servicerelated concerns promptly.
- May process food & beverage orders and answer questions on menu selection
- Provide a friendly genuine service with each guest experience
- Be an expert on the hotel and the surrounding area have a sense of the local to exceed traveler expectations
- Manage all aspects of the front office department tending to the guests and exceeding their expectations.
- Handle complaints settling disputes and resolving grievances and conflicts by negotiating with relevant parties
- Build and strengthen relationships with existing and new customers anticipating their needs and enabling future bookings
- Drive loyalty through our loyalty programs and guest experiences
About You:
- Experience with OPERA property management system or similar
- Have at least 2 year experience preferably within a high volume environment
- Opera experience preferred however not required
- Outstanding relationship building skills
- Excellent customer service experience
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn think and grow and continue to evolve in your role
Benefits
- The best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott International
- Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Great places to work certified
Join us at The Westin and Four Points by Sheraton and be part of our dedication to excellence in service and operational efficiency
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
