Senior Loan Trading and Application Support Analyst

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Broadridge is growing and we are excited to be expanding! We are seeking a Senior Loan Trading and Application Support Analyst to join our Portfolio Management and Loan Management Client Service team. You will be responsible for trade and application support for clients. You will build and maintain client relationships while working diligently to increase client satisfaction while acting as a liaison with our different departments. We are seeking someone who is excited to grow and learn within our department.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid which means youll be assigned to a Broadridge officeandgiven the flexibility to work from home.

Responsibilities:

• Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloudbased proprietary software.

• Research fronttoback office issues and questions pertaining to trade entries order management research manager private debt accounting financial reporting portfolio performance compliance data feeds and reconciliations with the appropriate level of urgency and communication.

• Ensure an excellent client experience by providing proactive timely and effective communication regarding the impact status and next steps of the issues reported.

• Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.

• Prioritize multiple client inquiries with different SLAs in a fastpaced environment.

• Troubleshoot CLO economics within our proprietary software while multitasking other client inquiries by priority level.

• Escalate issues internally with the appropriate level of urgency to meet client deadlines.

• Jira sprint management prioritization and internal process improvements.

Qualifications

• 35 years of professional work experience with a degree in finance accounting analytics technology or related field

• A passion for client service and technology

• Strong analytical and problemsolving skills

• Excellent written and verbal communication skills

• Ability to navigate various levels in conversation with client Analysts to Senior Management on the business side and tech side

• Proficiency in Microsoft Office Suite and the ability to work in a collaborative environment

• Experience with Salesforce Jira ITSM and Confluence is a plus

Preferred:

• Familiar with SaaS portfolio management products and internal operations

• Knowledge of SQL and level 3 dev support

• Experience with a Fintech support BPO or similar role within Private debt

• Perform duties as an analytical extrovert

• Ability to connect and build relationships internally and externally quickly

#LIMJ1

Broadridge associates helped us envision our Connected Workplace a work model that allows associates around the globe dependent upon their role responsibilities to take advantage of the benefits of both onsite and offsite work to support our clients one another and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible Accountable Connected and Supported which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful worklife integration for our associates.

We are dedicated to fostering a diverse equitable and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws applicants: Clickhereto view the EEO is the Law poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.