Pre-Service Specialist- Reproductive Endo infertility Ft Days
Pre-Service Specialist- Reproductive Endo infertility Ft Days
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1 Vacancy
Job Description
The PreService Specialist reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The PreService Specialist will schedule and preregister patients for their upcoming service at Northwestern Medicine. This role includes scheduling the patient updating the insurance information performing medical necessity checks as appropriate verifying the authorization was initiated by the physicians office checkin and checkout and contacting the patient to notify them of any possible patient financial responsibilities.
Responsibilities:
- Politely and promptly answers and appropriately triages department telephone calls in an efficient professional manner.
- Correctly identifies and collects patient demographic information in accordance with hospital standards.
- Schedules appointment in centralized scheduling system in accordance with AIDET service standards using scripted language for greeting the caller reviewing the scheduling activity and summarizing the transaction at the end of the call.
- Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers coworkers etc. by fostering a team atmosphere.
- Is proactive in preventing issues with patient visit by double checking type of test preps required assuring no conflict with other tests verifying time and location communicating relevant information and documenting order retrieval in notes for checkin person.
- Communicates information to the patient regarding questions about physician referrals insurance referrals and consultations. Collects authorization numbers in appropriate systems as applicable
- Proactively obtain Email addresses and help enroll patients in Patient Portal
- Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
- Utilizes multiple online order retrieval systems to verify or print the patients order
- Reach out to patients to schedule an appointment as defined
- When necessary requests interpreter services for patients visit with Patient Representative Department. Utilizes the language line of the hospital to schedule patients who require interpretation service.
- Understands minimum data set required for a complete registration collects and verifies critical data and updates that information into registration system
- Understands departmental and individual quality metrics including abandonment rates average answer delay RONA AIDET scorecard quality reviews and not ready .
- Performs medical necessity checks as necessary for scheduled services communicates options to patient if appointment fails.
- Proactively analyzes account activity identifies problems and initiates appropriate actions/resolutions
- Completes Checkin process including confirming identity offering MyChart enrollment obtaining signatures colleting copay/deposit/outstanding balances validating parking distributing office specific forms to fill out.
- Completes Checkout process including scheduling/coordinating requested followup appointments printing AVS for nonMyChart patients and answering patients questions.
- Responds to questions and concerns. Forwards directs and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
- Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
- Verifies insurance eligibility and benefit levels through the use of online clearinghouse tools (NDAS ASF etc. or over the phone as necessary.
- Facilitates the preauthorization of diagnostic exams between referring physicians and insurance carriers through the use of online tools worklists and direct phone calls as necessary.
- Ensures that outpatient procedures have a valid ICD9 code and that for Medicare patients medical necessity has been met. Communicates with physician offices to troubleshoot failing medical necessity for Medicare patients.
- Informs patients of any issues with securing the financial account for their encounter.
- Completes outofpocket estimations as requested by patients.
- Provides professional and constructive environment for communication across units/departments and resolves operational issues. May attend intra/interdepartmental meetings which involve walking within NM Campus.
- Provides training and education as needed.
- Completes other duties assigned by manager. Crosstraining between various departments may take place to ensure coverage.
- Communicates customer satisfaction issues to appropriate individuals.
- Participates in departmental quality improvement activities.
- Provides ideas and suggestions for process improvements within the department.
- Monitors registration and scheduling including insurance verification to ensure processing within prescribed quality standards.
- Adjusts processes as needed to meet standards.
- Participates in Quality Assurance reviews to ensure integrity of patient data information.
Qualifications :
Required:
- High School diploma.
- 12 years customer service experience.
- Proficient in typing.
Preferred:
- Bachelors degree.
- Healthcare Finance and/or Healthcare Insurance Knowledge.
- Experience in a healthcare setting especially patient scheduling and/or registration.
- Coding Certification.
- Certified Healthcare Associate Designation (NAHAM).
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
