Lead DME Coordinator

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position

The DME Technician is responsible for ensuring that patients receive proper medical equipment according to physician/provider guidelines. The Durable Medical Equipment (DME) Coordinator is responsible for all matters related to and concerning DME within the clinics. Including but not limited to fitting refitting custom measurement patient education financial counseling prior authorization and patient satisfaction. Acts as a liaison between staff physicians and leadership.

Essential Job Functions

• Performs patient DME disbursement in various clinics. Properly measures patients and chooses prescribed brace from inventory. Demonstrates proper application and use of products and conveys this clearly to the patient.
• Based on knowledge of products suggests products based on providers goals for patient treatment. This includes all office inventory of offtheshelf products and possible available custom fabricated products when necessary.
• Explains insurance billing or cash collection process to a patient during encounter.
• Reviews DME WQs claims to verify all documentation meets guidelines. Obtain patients benefits for patient encounter. Initiates and completes prior authorization process when necessary. Brings outstanding issues to providers leadership.
• Tracks reviews and reports DME revenue to leadership.
• To ensure compliance checks same/similar and issues ABN as appropriate.
• Maintains an accurate site inventory by reviewing inventory for (clinical print center office supply & janitorial) PAR levels and orders stock and stocks received inventory.
• Maintains all Pharmacy PAR levels as well a checks and monitors expirations/logs for all clinical administered medications.
• Trains and provides oversight at different locations to verify products are being applied to patients within manufacturer and safety guidelines.
• Forwards all invoices for payment once confirmation of product is received.
• Follows up with any patient questions/concerns about DME products and billing issues.
• Reviews products introduces them to providers and follows process to add them to Epic preference list and educate staff.

Certifications

Needs to have a current American Society of Orthopedic Professionals (ASOP) Registered Orthopedic Technician (ROT) Certification; Or Certified Medical Assistant (CMA); American Association of Medical Assisting Registered Medical Assistant (RMA); American Medical

BLS Basic Life Support (preferred upon hire required within 30 days for BSMH required at hire RSFH)

Education

High school diploma or equivalent (required

Work Experience

Previous clinical experience in an equivalent setting (preferred)

Training

Language

Patient Population Mark selections with an X:

The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also select the age of the patient population served:

xDemonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates 04 weeks)

Infant 112 months)

Pediatrics 112 years)

xAdolescents 1317 years)

xAdults 1864 years)

xGeriatrics 65 years and older)

Not applicable to this position

Working Conditions Mark selections with an X:

This section addresses the physical environment in which the employee will perform the work. Please identify ALL working conditions that apply to the role.

xPeriods of high stress and fluctuating workloads may occur.

Longdistance or air travel as needed not to exceed 10 travel.

xGeneral office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

xMay be exposed to limited hazardous substances or body fluids.*

May be required to use physical restraints.

xMay be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold hot dust wind etc.

xMay have periods of constant interruptions.

Required to car travel to offsite locations occasionally in adverse weather conditions.

xProlonged periods of working alone.

Other:

Not applicable to this position

* Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.

Physical Requirements Mark selections with an X:

This section addresses the physical demands and work position of the associate in the role. Please identify the frequencies for ALL physical requirements for each physical demand and work position below.

Physical Demands

Frequency 0 133 3466 67100

Lifting/ Carrying 050 lbs. x

Lifting/ Carrying 50100 lbs. x

Push/ Pull 050 lbs. x

Push/ Pull 50100 lbs.X

Stoop KneelX

Crawlingx

Climbingx

Balancex

Bendingx

Work Position

Frequency 0 133 3466 67100

Sitting x

Walkingx

Standingx

Additional Physical Requirements/Hazards Mark selections with an X:

This section addresses the additional physical requirements/hazards on the associate in the role. Please identify ALL additional physical requirements/hazards.

Physical Requirements Select if a physical requirement for this job.

Manual dexterity (eye/hand coordination)

Perform shift work

Maneuver weight of patients

X Hear alarms/telephone/audio recordings

x Reach above shoulder

x Repetitive arm/hand movements

Finger Dexterity

x Color Vision

Acuity far

Acuity near

Not applicable to this position

Hazards Select if a potential hazard for this job.

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

x Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

X Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Other:

x Not applicable to this position

Skills

Skills are demonstrable attributes required for competent and proficient performance of work activities within a job (with or without reasonable accommodation). These are need to have not nice to have attributes that a candidate must possess. If you think a skill is something that you will train to its NOT a need to have. Skills should be written with concise impactful phrasing. Please include both the hard/functional/clinical skills and the soft/personal/interpersonal skills.

Aim for around 10 soft skills and 10 hard skills. The skills are critical data because Workday is building out future functionality around skills. The skills you enter here will enable the machinematching of associate and candidate skills to job openings based on the skills you assign here to the job profile. Prioritize the specialized unique skills that make this job different from others.

EXAMPLES: do not limit yourself to this list include any and all pertinent skills your feel are important.

Hard/Tech/Clinical Skills:

Monitor patient conditions during treatment

Administer nonintravenous medications

Inform medical professionals regarding patient conditions and care

Record patient medical histories

Budgeting & Financial Acumen

Evaluate employee performance

Analyzing data or information

Scheduling

Soft/Interpersonal Skills:

Attention to detail

Acceptance of authority

Critical thinking

Communication with family members

Teamwork

Conflict resolution

Active listening

Relationship building

Hard Skills:

• Provide fitting patient education on application use care and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.
• Educate patients on insurance plans and provisions financial responsibility and collection of patient portions.
• Ensure all necessary documentation and authorization is obtained as it relates to payer requirements.
• Track maintain and order inventory for one or multiple locations.
• Actively promote and foster excellent relations interdepartmentally and with external case managers payers suppliers physician clinical staff and surgery personnel.
• Ensure compliance is maintained by documenting custom measurements ABNs MAEs and LMNs as needed.
• Ability to work with a team of DMEPOS Coordinators and Billing Specialists.
• Posts DME charges.
• Train employees on DME process and procedures
• Cleaning/stocking
• Ensure blood borne pathogen Occupational Safety and Health Administration (OSHA) requirements and other governmental regulations are adhered to.
• Ensure all safety regulations are adhered to.

Soft Skills:

• Operate within the concept of patient focused care
• Deliver caring timely service with positive body language
• Responds promptly to patient needs and requests
• Greet patients at every stage of the visit
• Responds promptly to Physician and team member requests and inquiries
• Participates as an active positive member of the team
• Behavior and decisionmaking should be aligned with the ministrys core values
• Excellent oral active listening and written communication skills
• Strong customer service interpersonal and organizational skills
• Strong organizational skills with great attention to detail
• Ability to handle multiple priorities and tasks
• Willingness to learn technical product and clinical competency

MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .