Forms Administrator
Forms Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes businesscritical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in esignature and contract lifecycle management (CLM).
What youll do
As a Forms Administrator you will act in a supportive role within Docusigns product organization to drive form operational throughput in support of Docusigns fastgrowing Rooms for Real Estate and Forms for Real Estate products. You will seek innovative solutions to guide the evolution of Forms Operations. As a Forms Administrator you will help support by ensuring exceptional adherence to the quality of our Docusign Forms being released to end users to streamlining Forms Operations and team communications and processes. You will be a critical part in educating implementing solving the problems of and delighting our real estate customers.
We are seeking an experienced Forms Administrator who has solid knowledge in real estate document management BPM/workflow and web services applications. The position acts as the liaison between customers and all functional areas within Docusigns Rooms for Real Estate and Transactions for Real Estate application to resolve form service and support related inquiries as well as maintaining hundreds of form libraries consisting of thousands of forms. The scope of the position ranges from supporting small real estate brokerages to the largest North American real estate companies.
This position is an individual contributor role reporting to the Senior Manager Forms Operations.
Responsibility
- Intake prioritize backlog process test and maintain growing suite of Docusign Form libraries
- Position test and review form tags per defined standards
- Support troubleshooting Docusign Form issues through regular collaboration with stakeholders from software engineering UI/UX QA and other disciplines
- Support and recommend process improvements
- Manage triage prioritize and resolve customer and real estate Association requests and provide timely solutions to improve experience in accordance to contractual SLAs
- Contribute to supervision training and continuous improvement of the outsourced tagging vendor
- Monitor and contribute to form operational metrics in accordance with prescribed standards
- Contribute to Sales ability to sell the Rooms for Real Estate application by providing timely and uptodate published library availability throughout North America
Job Designation
Hybrid: Employee divides their time between inoffice and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly inoffice expectation)
Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 2 years of related experience with a Bachelors degree; or an advanced degree without experience; or equivalent experience
Preferred
- Experience in real estate and or a SaaS or related environment e.g. customer support transaction coordinator account management quality assurance or related areas in technology/real estate
- Technically savvy with familiarity of webbased applications especially Smartsheet and Google Suite or similar
- Experience troubleshooting in a SaaS environment with an understanding of different product environments
- Proven organizational and time management skills needed to manage high volumes of customer requests simultaneously and w/out compromise to quality or timeliness
- Ability to work independently as well as in a team environment
- Excellent written verbal communication and interpersonal skills
- Detailed oriented
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on jobrelated knowledge skills and experience.
Based on applicable legislation the below details pay ranges in the following locations:
Illinois: $21.92/hour $28.52/hour
This role is also eligible for the following:
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of preestablished sales goals. NonSales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
Global benefits provide options for the following:
- Paid Time Off: earned time off as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
- Full Health Benefits Plans: options for 100 employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other lifechanging events
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .
If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.
EEO Statement
Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a cando approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
