US Agent Integration Engineer
US Agent Integration Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
YOUR MISSION:
As anAgent Integration Engineerat Parloa you will play a pivotal role in empowering our customers to realize value from our platform. You will be responsible for designing and implementing seamless integrations of Parloa into diverse technical infrastructures while engineering scalable cloudbased services and tools to meet unique client needs. As a key member of ourAgent Integrations Engineeringteam you will act as a bridge between our engineering product customer success and sales teams driving technical collaboration to deliver innovative customercentric solutions that enhance the value and impact of the Parloa platform.
IN THIS ROLE YOU WILL:
- Collaborate with customer stakeholders and internal teams to design endtoend technical architectures ensuring seamless integration of Parloa into complex enterprise environments.
- Serve as the bridge and voice between customer requirements and internal engineering translating business needs into actionable technical specifications and scalable solutions.
- Contribute tostrategic customer projects to build bespoke features and extensions iterating quickly to address evolving customer needs.
- Advise customers and nontechnical colleagues on technical topics including conversational AI backend integrations telephony systems and voice bot logic design.
- Collaborate on data analytics projects enabling clear and actionable reporting on customers voice bots with Python SQL and KQL to extract and analyze critical insights.
- Build serverless web services using TypeScript to extend our product and provide custom functionality for strategic accounts.
- Continuously evaluate customer feedback and product performance to propose improvements. Collaborate closely with the product team to share insights and help shape Parloas roadmap.
Our Tech stack:
TypeScript Serverless Functions SQL and NoSQL databases JavaScript Python Docker Kubernetes Terraform and GitHub Actions
WHAT YOU BRING TO THE TABLE:
- 02 yearsof experience in software development technical consulting solutions engineering ideally in a B2B context.
- Strong diverse technical generalist with an understanding of Typescript Python and familiarity with distributed systems APIs and microservice architectures. Knowledge of telephony communication is a plus as is knowledge of other programming languages.
- Autonomous and spy working style. You are able to take ownership of a task from inception to completion.
- Excellent communication and presentation skills in English. Spanish is a plus.
- Strong interest in generative and conversational AI.
- Undergraduate degree in Computer Science Computer Engineering or other Engineering discipline
WHATS IN IT FOR YOU
- Be part of a highlydriven team with flat hierarchies and collaborative company culture that is on the mission to become the next global leader in in the CX industry
- Become part of one of the fastest growing B2B SaaSAI companies disrupting the markets and globally shaping the future of customer interactions
- Close collaboration with US and Global Leadership
- Be part of a dynamic driven team of 32 nationalities with flat hierarchies and collaborative company culture.
- Attractive compensation package with equity
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Class Pass membership
- Regular team events (onsite and at the HQ in Germany) game nights and other social activities
- Is something missing here Reach out and lets talk about what else you need for your ideal next growth opportunity.
Your recruiting process at Parloa:
Recruiter video call Meet your manager Challenge Task & Expert interview Meet the team Founder Interview
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voicefirst GenAI platform for contact centers is built on the best AI technology to automate customer service with naturalsounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Unclear Seniority
Employment Type
Full Time
