Product Marketing Manager Research - AI Agent

We are looking for a contract Product Marketing Manager to cut through the noise uncover market insights and inform product strategy in one of the fastestgrowing and most competitive AI markets. If you thrive in a 01 environment are ready to dig into the AI agent market where hype often moves faster than reality competition is fierce and clarity is rare and know how to turn insights into tangible impact then this is where you belong.

Our researchdriven Product Marketing Manager (PMM) will bridge market insights with gotomarket . This role is critical in defining the future of AI agents and identifying market trends competitive shifts and customer needs to shape product direction. Youll work at the intersection of market research product strategy and GTM driving category creation in one of the fastestmoving industries.

Youll dig deep into market dynamics competitive insights and customer pain pointsthen translate those findings into clear positioning compelling narratives and impactful GTM strategies.

This is a 6month temporary position that could have the option to extend or convert to fulltime. This position reports onsite in our San Mateo office at least 3 days per week.

What youll do

• Drive market intelligence: Conduct deep research on the AI agent space identifying unmet customer needs competitive gaps and emerging trends to inform product direction
• Turn insights into action: Translate market findings into strategic recommendations that shape product development and GTM motions for maximum impact
• Validate and refine positioning: Collaborate with Product and Sales teams to test hypotheses ensuring our roadmap and GTM strategy align with real customer demand
• Build a continuous feedback loop: Establish processes to systematically capture synthesize and operationalize market and customer insights ensuring ongoing alignment between the product roadmap and evolving market needs.

Who you are:

• You thrive in 01 environments where speed iteration and adaptability define success
• You move fast with a strong bias for action and continuous learning
• You operate with clarity in ambiguity. You turn openended challenges into structured opportunities
• You are a builder and a strategist. You are equally skilled at shaping market narratives and executing with precision
• Youre energized by building from scratch shaping new markets and defining category leadership
• You believe in Sendbirds mission of building the AI workforce of tomorrow

What you bring:

• 3 years in product marketing experience with AI a plus
• Proven ability to conduct deep market research and translate insights into product and GTM strategies.
• Strong analytical and strategic thinking skills
• Exceptional crossfunctional collaboration skills aligning Product Sales and GotoMarket teams around key insights and opportunities
• Experience in 01 products building from the ground upfrom market research to positioning to launch

Why join us

• Join one of the fastestgrowing and most transformative spacesAI agents are reshaping how businesses operate and youll be at the forefront of it
• Tackle one of the most exciting 01 challenges building a categorydefining product from the ground up
• Have a direct impact on product direction messaging and gotomarket
• Work with a team of builders move fast with a highvelocity team where speed experimentation and bold thinking define success
• This role will include medical benefits in addition to the hourly rate

Pay Transparency

We set standard cash compensation ranges for all roles based on function level and geographic location. To determine our ranges we utilize a variety of compensation data benchmarked against similarstage growth companies. A reasonable estimate of the current salary range for this role is $70 $80/hour. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds experiences and skill sets. Sendbird is a place where everyone can learn and grow. We respect promote and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Sendbird is on a mission to build the AI workforce of tomorrow. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4000 of the worlds most popular appsincluding industry leaders like Match Group Rakuten Yahoo and CoupangSendbird powers over 7 billion messages every month.

By combining omnichannel AI with our battletested awardwinning communication APIs Sendbird enables businesses to build AI agents that deliver meaningful customer connections at scale.

Headquartered in California Sendbird is backed by ICONIQ SoftBank Tiger Global Y Combinator and other top investors.

Required Experience:

Manager