IT Specialist 7447
IT Specialist 7447
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Job Description
IT Specialist
Challenge the Impossible
About Beyond Gravity
Headquartered in Zurich Switzerland Beyond Gravity is not your typical space company. Were a unique blend of agility speed and innovation fusing a startup mindset with decades of industry expertise and a track record of 100 mission success. Our dynamic team of over 1800 professionals spread across 14 locations in seven countries is dedicated to pushing the boundaries of what is technically feasible. Were not just building crucial products for the satellites launchers and semiconductor industry were helping to improve life on earth.
The IT Specialist will be part of the US IT Team being responsible to support the business on the daily usage of all the IT services maintaining a direct relationships across the business and tech enterprise teams being responsible for the stability of the IT equipment ensuring the service remains stable performant and operational.
The IT Specialist will work in close collaboration within the Beyond Gravity Service Delivery & Support organization and across Tech Infrastructure & Operations functions to limit the operational and revenue impact by reducing the Mean Time to Detect (MTTD) Mean Time To Respond (MTTR) and Mean Time to Root Cause (MTTRC) on IT Incident and Problem tickets.
The role holder will be an energetic structured and detailed individual who has a strong passion for problem solving driving continual customer focused service improvements service excellence business and technology change.
Reporting directly to the Manager IT US this role will be a key part of the Service Delivery Team ensuring our technology solutions and in life Service & business processes are fully aligned and contribute to the vision and strategic direction of the organization
Your Mission
1st and 2nd level support for Windowsbased user applications
Handling incoming support requests from end users (tickets)
User management permission management of several systems
Asset management: care of employees regarding their IT workstation equipment (hardware) Mobile Phones and IT Accessories
Support for IT stock Inventory Management Control.
Control and oversee ordering inventory storage of inventory and control the amount of goods
Update the CMBD record file
Support and Maintenance of the network infrastructure
Support of telecommunication systems (MS Teams legacy telephony)
Support regarding the office relocations (warehouses new offices network switchers installations)
Collaboration on IT projects throughout the life cycle of IT infrastructure/organizational programs
Reading error codes flashed up on the device
Swapping out hardware
Tracing faults using diagnostic devices and software
Upgrading components materials
Excellent Assisting the support staff of other serviceproviders
May require some staggered shifts
Will require some travel to sites
Other duties may be assigned
Your Story
Completed technical education with a focus on IT or equivalent work experience.
Years of experience: Intermediate typically 2 to 4 years of applied skills and experience
Work experience in a similar role with a focus on technical support and help desk.
Good knowledge in the areas of network technology (LAN WAN Wifi DNS DHCP. and server landscapes Soft und Hardware AD ClientInfrastructure
Knowledge of Windows operating systems (desktop required server desirable) and MS Office
Familiarity with iOS and Android operating systems in order to provide besteffort support to End users using related devices.
Working technical knowledge of Windows operating systems to allow for resolution of issues or full rebuild of the PC using client specific documentation provided by the client.
Working technical knowledge of Microsoft Office Products antivirus products desktop services to allow for resolution of software application issues.
Solution oriented approach and team player
High operational readiness problemsolving competence and proactivity
Excellent Native and Good English skills (Conversational local language (English Swedish Finish Hungarian German).
Nice to have: Completion of required training and certifications or have equivalent work experience at a minimum of 3 years to perform warranty hardware repair of HP and Dell devices including warranty parts ordering repair/replacement and defective part return.
Distinctive service and customer orientation
Teamwork experience in working with remote teams communication skills with internal and external stakeholders.
Ability to utilize provided knowledge article to resolve issues with specific applications/knowledgebases.
Customerfacing soft skills including strong verbal and written communications.
Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
Exercises independent judgment within defined practices and procedures to determine appropriate action.
Acts as an informed team member providing analysis of information and limited project input.
Evaluates unique circumstances and makes technical and procedural recommendations.
Comptia A certification preferred
ITIL certification preferred
You are expected to show professionalism respect openness and courage
Highly selfmotivated and directed with keen attention to detail
Improvement focus customer and solutionoriented curiosity for new / external ideas
Proven analytical and creative problemseeking and solving abilities
Ability to act with speed and to take decisions prioritize and execute tasks in a highspeed environment.
Strong communicator
Demonstrated high integrity trust and ethics
Genuinely interested in developing people with coaching leadership
Good perseverance and ability to keep structured and prioritize in a complex environment
Are you ready for liftoff
Our core values Passionate Together and Curious transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. Propel your career to new heights by applying.Were actively reviewing candidates and will promptly select the ideal fit for our team.
For questions regarding the position please contact: Chris
For questions regarding the position or recruitment process please contact: Michelle
Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals regardless of race color religion sex gender national origin disability protected veteran status or any other legally protected categories.
Applications by email cannot be considered. We do not accept dossiers from recruitment agencies for this position.
Required Experience:
Unclear Seniority
Employment Type
Full Time
