Careers
Careers
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Description:
CGI has an immediate need for an Application Support Specialist II to join our team. This is an exciting opportunity to work in a fastpaced team environment supporting one of the largest customers. We take an innovative approach to supporting our client working sidebyside in an agile environment using emerging technologies.
This role is located onsite in Columbia SC or Troy AL. A hybrid working model is acceptable.
We partner with 15 of the top 20 banks globally and our top 10 banking clients have worked with us for an average of 26 years!
We have over 92000 CGI Members in 40 countries and over 5k loyal Clients who are leveraging our endtoend services across the globe.
Project Pitch
CGI is looking for an L1.5 Application Production Support Specialist to plan perform and manage medium to high complexity production support tasks and activities that require subject matter knowledge regarding general application and infrastructure support (e.g. incident change problem management controls monitoring production processing) and ITIL framework.
Your future duties and responsibilities:
Provides midlevel enduser and application support which may include providing systems administration assistance coordinating stakeholder discussions updating user documentation or conducting training.
Respond to escalated technical issues and resolve moderately complex incidents/problems
Implement and maintain security and compliance mandates and best practices including updates patches password rotations and other compliance activities
Collaborate with crossfunctional teams to support optimize and ensure availability of business applications
Assist in deployments of applications systems and services
Automate routine tasks using scripting languages and IT automation tools
Managing and triaging incidents executing changes and responding to IT service requests. Use of written instructions as well as on their experience and technical knowledge to resolve issues.
Running business processing via schedulers and runbooks. Responsible for communicating coordinating and working with other groups and ensuring the availability of the production environment. Triage and escalates any issues to the appropriate group and personnel.
Required qualifications to be successful in this role:
3 years of relevant experience
Command Line UNIX using various commands and functions
SQL scripting and database knowledge
Experience of AWS services and concepts including navigation and use of the AWS Console AWS Elastic Load Balancer Elastic Container Service AWS Cloudwatch (for application logs) EC2 Lambda SQS and SNS. AWS Certification is a plus.
Knowledge of PC usage and related software packages (e.g. outlook browsers Sharepoint Office Suite)
Experience with general application and infrastructure support (incident change problem management controls monitoring production processing) ITIL framework industry delivery and support standards and processes knowledge management systems and ITSM tools
Experience and expertise in a broad array of specialized areas such as infrastructure systems enterprise applications such as Autosys monitoring tools databases information security tools middleware messaging commercial cloud tools etc.
Excellent written and verbal communication skills
Excellent problem solving and analytical skills
Ability to troubleshoot issues and find solutions
Good organization and communication skills. Strong aptitude for attention to details.
Desired Skillset
Experience with application support and business operations in banking and financial services such as supporting trading payments prime brokerage mortgage processing is desired
Java/scripting knowledge is a big plus.
Education:
Minimum of a Bachelors degree in Computer Science Information Systems Mathematics Engineering or related field. Equivalent training may be substituted.
#LIUSCSG
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for meritbased performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53100.00 $130600.00.
Benefits
CGIs benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation holidays and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Wellbeing programs
Skills:
- Analytical Thinking
- AutoSys
- Load Balancing
- Problem Management
- SQL
- Unix
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.
Employment Type
Full-Time
