Front of House Reception

As the Front of House Receptionist at IQEQ you will be the welcoming face and first point of contact for guests ensuring an exceptional experience from the moment they arrive. You will play a key role in managing visitor interactions handling enquiries and maintaining a professional fivestar frontofhouse environment. 

This role requires outstanding communication skills a polished and approachable demeanour and a proactive mindset. You will be instrumental in upholding our companys reputation by delivering a seamless and professional guest experience. 

Key Responsibilities 

• First Impressions Matter: Provide a warm professional and polished welcome to all visitors ensuring they feel valued and attended to. 
• Front Desk Management: Oversee all reception duties including handling enquiries directing guests and managing visitor access. 
• Meeting Room Excellence: Maintain pristine and fully equipped client meeting rooms ensuring AV systems function properly and bookings align with schedules. 
• Call & Query Handling: Manage incoming calls efficiently demonstrating excellent telephony etiquette and directing queries appropriately. 
• Visitor Experience: Organise refreshments and coordinate meeting room arrangements to ensure seamless client interactions. 
• Facilities Liaison: Work closely with landlord teams including engineering cleaning and security to address any operational issues. 
• Security & Access Control: Oversee visitor management processes ensuring compliance with security protocols. 
• Mail & Deliveries: Accept and distribute incoming mail and deliveries in a timely manner. 
• Catering & Refreshments: Coordinate catering services and maintain high standards for hospitality provisions. 

Key Competencies 

We are looking for a dynamic individual with the following core competencies: 

• Outstanding Communication: Strong verbal and written communication skills with a professional and engaging telephone manner. 
• Impeccable Professionalism: Highly presentable courteous and capable of handling guest interactions with confidence. 
• Multitasking Mastery: Ability to manage multiple responsibilities efficiently while maintaining composure under pressure. 
• Exceptional Organisational Skills: Detailoriented with the ability to prioritise tasks and uphold high standards. 
• TechSavvy: Proficient in Microsoft Office and comfortable using visitor management and booking systems. 
• Proactive & SolutionOriented: A cando attitude always anticipating needs and taking initiative. 

Key Behaviours 

Aligned with IQEQs core valuesAuthentic Bold and Collaborativethe ideal candidate will also embody: 

• Friendly & Approachable: A warm demeanour that makes guests feel welcome and at ease. 
• Polished & Professional: An impeccable presentation and a courteous attitude at all times. 
• Positive & Proactive: A problemsolver who takes initiative and ensures seamless operations. 
• Organised & DetailFocused: A commitment to maintaining a highstandard clientready environment. 
• DeliveryFocused: Focused on efficiency and excellence in every aspect of the role.  

Qualifications :

Required Experience & Qualifications 

• Previous experience in Front of House Reception Office Management or a customerfacing role. 
• Strong IT proficiency with practical knowledge of Microsoft Office applications. 
• Experience in a corporate or financial services environment is an advantage.

Additional Information :

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forwardlooking business sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful longterm relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.

There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5500 employees from 94 nationalities speaking 41 languages across 25 countries to each achieve their potential. Through IQEQ Launchpad we support female managers launching their first fund in an environment where only 15 of all private equity and venture capital firms are gender balanced.

Were committed to growing longterm relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. Were emotionally invested in our clients right from the beginning.

Remote Work :

No

Employment Type :

Fulltime