Customer Service Representative - Casual
Customer Service Representative - Casual
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Salary Not Disclosed
1 Vacancy
Job Description
Location Address:
2460 Stanfield Road MississaugaNumber of Openings:
1Salary / Pay: $19.82/hour
Job Posting Description:
#LIOnsite
We are looking for a highly organized and customerfocused individual to join our team as a Customer Service Representative/Administrative Clerk. You will combine administrative skills with experience delivering outstanding customer service.
If you are customerfocused and have experience establishing procedures to ensure client satisfaction then this is the role for you!
About the Role
- Provide professional support to customers by phone email and inperson interactions.
- Handle inquiries resolve complaints and ensure customer satisfaction.
- Process and manage customer order invoices returns and refunds.
- Maintain accurate and uptodate records in our systems.
- Assist with general office responsibilities including filing data entry and reconciliations.
- Prepare reports and other administrative documents.
- Collaborate with team members to improve office operations and customer service strategies.
About You
- High school diploma required additional education or certifications
- Proficiency in Microsoft Office Suite (Word Excel (can maintain complex spreadsheets) and Outlook)
- Experience in a customer service and administrative role
- Experience interpreting and responding to customer requests
- Proficiency in establishing procedures to ensure client satisfaction
- Experience documenting customer issues in detail
- The ability to lift and carry weights up to 40 lbs 18 kgs).
- Hours available to casual employees will depend on the operational requirements of the department and are scheduled in accordance with the Collective Agreement based on an employees seniority and availability.
- This job is part of a union requiring payment of union dues which is currently 1.35 of your gross earnings.
We foster a culture of inclusion and belonging so everyone feels valued respected and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity please advise if you require an accommodation.
Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.
The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act 2019 SO 2019 c 15 Sch 21 Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. When you click Apply with LinkedIn you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.
If you wish to submit an application without sharing your information with LinkedIn please visit the LCBO Careers website. If you have any questions concerning the LCBOs collection and use of personal information please contact:
Freedom of Information and Privacy Office
100 Queens Quay East 9th Floor
Toronto Ontario M5E 0C7
Telephone:
Email:
Union / NonUnion:
Union
Job Posting End Date:
March 25 2025The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
