Release Manager II
Release Manager II
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$ 111000 - 140000
1 Vacancy
Job Description
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation. Everyone is invited to ask questions actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about.
Overview:
We are seeking a highly organized and detailoriented Release Manager II to oversee the endtoend release lifecycle for our software applications and services. The Release Manager will coordinate with crossfunctional teams ensure timely and quality deployments and improve processes to minimize risks and maximize efficiency. A strong technical background problemsolving abilities and excellent communication skills are essential to deliver reliable customerfocused releases that align with business goals and minimize disruptions across environments.
You will:
- Release Planning and Coordination: Develop and manage detailed release plans schedules and timelines. Coordinate with crossfunctional teams (Customer Care Engineering and QA) for seamless . Identify risks dependencies and challenges early and implement mitigation strategies.
- Process Management: Define and maintain best practices for release management including automation and process improvements. Ensure compliance with organizational standards throughout the release lifecycle.
- Stakeholder Communication: Serve as the focal point for all releaserelated communications. Provide regular updates on release status risks and postrelease performance to stakeholders.
- Testing and Quality Assurance: Collaborate with QA to ensure thorough testing manage escaping bugs resolution and oversee final validations.
- Deployment and PostRelease Activities: Manage deployment processes to ensure minimal downtime and customer impact. Facilitate postrelease validation gather stakeholder feedback and conduct retrospectives for continuous improvement.
You have:
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
- 4 years experience in project management release management or related roles.
- Strong understanding of software development lifecycle (SDLC) CI/CD pipelines and Agile methodologies.
- Excellent communication and interpersonal skills with the ability to work with technical and nontechnical stakeholders.
- Proficiency in management tools such as ServiceNow Jira Smartsheet Monday.
- Excellent analytical problemsolving coordination and teamwork skills.
Benefits:
The salary range for this role will be between $111000 to $140000. Final compensation will be determined by a variety of factors including but not limited to your location skills experience education and/or professional certifications. During the phone screening your recruiter will provide the locationspecific salary range for this role. Regardless of your personal situation or where you are in the world LivePerson offers comprehensive and great benefits programs to meet your needs:
- Health: medical dental and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K ESPP Basic life and AD&D insurance longterm and shortterm disability
- Family: parental leave maternity support fertility services
- Development: tuition reimbursement and access to internal professional development resources.
- Additional: 24/7 access to professional counselors voluntary insurance coverage
- #LIRemote
Why youll love working here:
As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success. And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson email address.
LivePerson does not ask for personal or financial information as part of our interview process including but not limited to your social security number online account passwords credit card numbers passport information and other related banking information. If you have any questions and or concerns please feel free to contact
Required Experience:
Manager
Employment Type
Full Time
