Senior Desktop Support Engineer
Senior Desktop Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
BAIN CAPITAL OVERVIEW
We are one of the worlds leading private investment firms with approximately $185 billion in assets under management that creates lasting impact for our investors teams businesses and the communities in which we live. Founded in 1984 we pioneered a consultingbased approach to private equity investing partnering closely with management teams to offer the insights that challenge conventional thinking build great businesses and improve operations. Over time we have organically expanded this approach across asset classes to build one of the strongest alternative asset platforms in the world.
Today our teams strive to create value through private equity public equity fixed income credit venture capital and real estate investments across multiple sectors industries and geographies. We believe that our people and the shared values weve espoused since our founding remain the core of our competitive advantage. This has empowered us to deliver an enduring impact to a diverse group of investors including pensions endowments foundations and individuals.
Job Summary
We are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windowsbased environment. The ideal candidate will be responsible for diagnosing complex technical issues implementing solutions and collaborating with other IT teams to ensure optimal system performance. The Desktop Support Engineer will act as an escalation point for support teams offering Indepth expertise.
Key Responsibilities
- Advanced Troubleshooting: Diagnose and resolve escalated technical issues related to hardware software and network environments focusing primarily on Windowsbased systems.
- User Support: Provide remote and onsite support to end users ensuring efficient resolution of issues related to desktop systems applications and peripherals.
- Escalation Point: Serve as the highestlevel escalation for complex technical problems not resolved by Tier 1 and Tier 2 support teams.
- System Administration: Administer and maintain desktop configurations including updates patches and security settings on Windows systems.
- Collaboration: Work closely with network engineers system administrators and other IT teams to resolve crossfunctional issues.
- Documentation: Create maintain and update knowledge base articles support documentation and troubleshooting guides for recurring issues.
- Training and Mentorship: Provide technical guidance and training to Tier 1 and Tier 2 support teams ensuring they are equipped with the knowledge to handle more advanced support issues.
- Root Cause Analysis: Conduct detailed analysis to identify the root cause of recurring technical problems developing longterm solutions to prevent future issues.
- Project Support: Participate in or lead smallscale IT projects such as system upgrades migrations and new technology rollouts.
Required Skills & Qualifications:
- Experience: 7 years of experience in a desktop support or technical support role.
- Technical Proficiency:
- Strong expertise in Windows operating systems (Windows 10/11.
- Experience with Microsoft Office 365 Active Directory and Windows Group Policy management.
- Familiarity with ITSM tools (e.g. ServiceNow) for ticket management.
- Experience in scripting languages such as PowerShell is desirable.
- Soft Skills:
- Strong problemsolving skills and ability to think critically.
- Excellent communication skills both written and verbal with the ability to explain technical issues to nontechnical users.
- Ability to work independently and handle multiple tasks simultaneously.
- Customerfocused mindset with a dedication to providing excellent support.
Education & Certifications:
- Bachelors degree in computer science Information Technology or a related field (or equivalent work experience).
- Relevant certifications (e.g. Microsoft Certified: Modern Desktop Administrator CompTIA A Network) are preferred.
Required Experience:
Senior IC
Employment Type
Full-Time
