Customer Service Representative Bilingual EnglishSpanish
Customer Service Representative Bilingual EnglishSpanish
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Salary Not Disclosed
1 Vacancy
Job Description
About the Company
Quantum Lending Solutions redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and smalltomedium businesses (SMBs) with our tailormade financial services. Recognizing that each business has unique financial needs and growth trajectories we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for longterm strategies our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position.
Key Responsibilities
- Provide excellent customer service to all customers and adhere to department service level requirements
- Ensure privacy of customer information by adhering to Quantums verification standards
- Conduct research followup on customer requests and input adequate notation for all customer related communications
- Provide customers with accurate and precise information in response to their requests
- Analytical ability to evaluate issues develop options for resolution and determine the best approach in order to defuse potential escalations
- Perform continuous outreach to established customers with a focus on customer retention
- Collaborate with multiple departments to address customer requests
- Prepare contracts and other legally binding documents for by our customers
Qualifications (Knowledge/Skills/Abilities/Experience)
- Bilingual (English/Spanish) required
- Ability to learn and adapt in a fast paced and remote environment
- Excellent problem solving skills and an ability to think outside the box
- Must be able to work productively and independently with the ability to prioritize assignments and issues of significance
- Open to procedural changes
- Must possess excellent communication skills (verbal and written)
- Must be an adept multitasker and demonstrate the ability to manage competing priorities
- Preferred experience in financial services product knowledge
- Skilled in Microsoft Office Suite (e.g. Excel PowerPoint Word) and willing to learn additional information systems and or software
- 3 years experience in a Customer Service role
- Must be able to work flexible hours and willing to perform different tasks as assigned
- Suggested Hours: 9:30am6:30pm MondayFriday
- Hybrid in office/remote
Required Experience:
Junior IC
Employment Type
Full-Time
