Member Experience MXCX Specialist Hybrid Chelmsford MA Full-Time
Member Experience MXCX Specialist Hybrid Chelmsford MA Full-Time
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Salary Not Disclosed
1 Vacancy
Job Description
Schedule
MF 8am5pm
What Youll Do
Summary/Objective:
The role is responsible for championing the experience strategy of the credit union by collaborating with senior stakeholders across the organization to balance member needs with the business goals of the credit union while advocating for membercentric design principles across the organizations web mobile app and other applications. This role will partner with internal clients to define and conduct research and strategic planning necessary to bring improved experiences to life in collaboration with UI and UX designers and developers. This individual will also through observation and quantitative and qualitative analysis audit existing experience to inform prototype solutions to user pain points. Overall this position will help to make our experiences userfriendly accessible functional and consistent.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Collaborates with marketing sales product development account management and other teams to devise ways to eliminate friction from the member journey
- Plans and executes research and usability studies through inperson and remote qualitative tools to create a new understanding of members needs and expectations.
- Conducts User Research interviews with our user community and member research to better understand how interfaces and workflows can be combined to enhance user experience.
- Extracts actionable insights from customer feedback user behavior data and product metrics like engagement rates and satisfaction levels.
- Periodically presents to executive management on infrastructure changes and ongoing initiatives based on research findings
- Be highly communicative and responsive to all stakeholders while managing a large volume of projects.
- Perform other jobrelated duties as assigned by Managers(s).
What Youll Need
Education and Experience Requirements:
- 13 years combined experience in UX Design digital product usability or digital marketing.
- Bachelors degree in marketing computer science design or another applicable field preferred.
- Proven experience as a Qualitative Market Researcher UX Designer UI Designer or similar role.
- Experience working in managing content publishing and moderating a site in Adobe Experience Manager.
- Proficiency in Adobe XD Sketch or InVision Figma
- Proficiency in Microsoft Office (Word Excel PowerPoint Outlook) and macOS operating system.
Additional Eligibility Requirements:
- Strong UI/UX portfolio
- Excellent written and verbal communication skills with the ability to defend your work and influence stakeholders
- Use analytical and creative skills to understand user needs and solve complex problems
- Experience championing UX best practices to executivelevel stakeholders
What We Do
DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1900 team members we strive to make DCU a great place to work with an excellent worklife balance and a community that cares.
DCU is an equal opportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
If youre applying for a job and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
