ICT Applications Project Support Officer

• Annual salary of(DOE) (FTE)
• Permanent role
• Fulltime 35 hours) flexible working patterns available
• Liverpool city centre office base hybrid working

Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered.

Proposed Interview Date: W/C 31st March 2025

The role

As the ICT Application and Project Support Officer you will provide support for the Groups business and cloud applications acting as a key point of contact for endtoend management of all support queries which will include working in partnership with suppliers to deliver an exceptional customer focused service for our end users.

You will assist in administering all application processes and act as lead on corporate projects that help to deliver an excellent IT service promoting efficient ways of working data integrity and data quality and best use of data. You will be expected to attend different office locations when required.

The right fit

• Educated to A level or HND standard or equivalent experience.
• Knowledge of systems e.g. MRI Housing MRI Repairs Open Accounts DRS Wisdom.
• Knowledge of Microsoft Power Platform Microsoft Forms and APIs Able to identify own and resolve problems in a practical manner.
• Excellent customer awareness and customer support.
• Excellent communication and interpersonal skills.
• Understanding of internal and external customer needs.
• Knowledge of information security and data protection.
• Effective team player.
• Able to remain calm in challenging situations.
• Ability to work outside of normal work hours.
• The post holder may on occasion be required to travel to other offices and therefore the ability to travel to other offices and locations which may not be easily accessible by public transport.

Who we are

We regenerate places and work with people to create the opportunities they need to thrive. Affordable housing is our starting point but we are a dynamic group of organisations doing very different things. We work in places where we can make a difference and operate across the housing and construction sector in care and support and in education training and careers.

The Regenda Group is made up of Regenda Homes and its wholly owned subsidiaries M&Y Maintenance and Construction Redwing Ecogee Petrus The Learning Foundry Positive Footprints Centre 56 and the National Communities Resource Centre.

Next steps

If you like what youve read so far and think youve got what it takes to join our team then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our Talent Acquisition team will review your application and will be in touch shortly.

What we offer

The Regenda Group really is a great place to work and you dont have to just take our word for it! Were an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.

We can offer you a working environment where you can enjoy yourself develop yourself and be yourself and where you really can make a difference to peoples lives.

We also offer a fantastic reward and benefits package which amongst other things includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering
• Up to 9 Employers Contribution to the Pension Scheme (match funded) .
• 250 annual Live and Learn allowance to spend on learning any new skill.
• Enhanced maternity paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

We regenerate places and create opportunities for people

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently underrepresented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested wed encourage you to submit your application as early as possible.

INDHP

The Regenda Group is a great quality forward thinking housing business building managing and maintaining the homes people need. We own or manage around 13000 properties across the region including social rented housing housing for older people supported housing private rented property shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its whollyowned subsidiaries M&Y Maintenance and Construction Redwing Living McDonald Property Rentals Petrus Community The Learning Foundry Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multitenure housing products and services that reflect the dynamic nature of the housing market the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.