Help Desk Coordinator
Help Desk Coordinator
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Job Description
BioMed Realty is seeking a Help Desk Coordinator who can provide facetoface phone and email support to users across the company for software and hardware issues. The ideal candidate will maintain computer and network systems by installing upgrading configuring and troubleshooting workstations servers and networks at multiple locations.
Key Duties and Responsibilities
- Configure maintain and implement desktops notebooks mobile devices and network systems.
- Perform desktop system and network troubleshooting and installations.
- Respond to phone email and personnel requests for technical support.
- Document track and monitor problems to ensure a timely resolution.
- Provide end user support and training.
- Setup and assist in meetings across all departments.
- Monitoring and supporting critical systems in a 24/7 environment.
- Travel to regional offices and properties are required.
- Perform related duties as assigned by supervisor.
Job Specifications
- Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
- 1 3 years of experience of providing computer support and system administration required.
- Strong troubleshooting skills in Microsoft operating systems Microsoft Office Suite Mac OS and mobile devices.
- Solid background in TCP/IP networking and troubleshooting in a Microsoft Windows networking environment.
- Experience in performing system installations technology migrations hardware upgrades and repairs.
- Handson experience resolving networking desktop and mobile device configuration issues.
- Ability to prioritize and complete multiple tasks under specific deadlines while working in a fast paced production environment.
- Strong customer service and teamwork skills.
- Quick learner with the motivation to investigate and learn new technology.
Benefits
At BioMed Realty we make sure you have the support and resources to leverage and develop your skills secure your financial future and take care of your health and wellbeing. BioMed Realty continually seeks to provide a workplace where everyone can be their authentic self. Through BioMed Realtys competitive benefits offerings and various training and development opportunities we have you covered with our Benefits Program which includes:
- EmployerPaid Medical Dental and Vision Insurance
- Paid Time Off and Paid Family Leave Benefits
- 401(k) Retirement Savings Plan
- Tuition Reimbursement
- Flexible Spending Accounts
- Commuter Benefits
- Lifestyle Spending Account
- Pet Insurance
- ID Theft Insurance
- Legal Insurance
- Employee Assistance Program
- 100 EmployerPaid Life & AD&D Insurance Short and Long Term Disability
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About the company
BioMed Realty a Blackstone portfolio company is a leading provider of real estate solutions to the life science and technology industries. As of March 31 2024 BioMed Realty owns and operates highquality life science real estate comprising 16.1 million square feet concentrated in leading innovation markets throughout the United States and the United Kingdom including Boston/Cambridge San Francisco San Diego Seattle Boulder and Cambridge U.K. In addition BioMed Realty maintains a premier development platform with 2.7 million square feet of Class A properties in active construction to meet the demand of the life science and technology industries.
BioMed Realty is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications job requirements and business needs without regard to race color marital status sex sexual orientation gender identity and/or expression age religion disability citizenship status national origin pregnancy veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodation if you need an accommodation to complete the application process please email .
Required Experience:
IC
Employment Type
Full Time
