We are seeking a dynamic and experienced Knowledge Systems Manager to support the transformation of our communitys knowledge systems. The ideal candidate will be responsible for helping to develop and execute change management strategies to ensure smooth transitions and adoption of new processes across the organization.
This role requires close collaboration across multiple teams and businesses to drive successful maturation of our knowledge systems.
People are the foundation of our knowledge systems. Understanding their roles and motivations to add codify update and report information is central to building collaborative knowledge systems to enable enterprisewide visibility and sensemaking of data. Now that were able to pull data together across businesses and systems we need to begin documenting and assessing underlying business roles processes and value of information to build enterprisewide knowledge systems that help us meet our transformation goals and improve outcomes for the community.
What You Will Do
Develop and implement change management strategies and plans to support the adoption of new data governance practices and associated business process changes through a PBM lens.
Partner with business and capability leaders to lead peoplefocused change management efforts as part of overall enterprise data and business process transformation / programs (EIV and RRI); assist with documentation of needs mapping change and supporting communication and training at the BU/Capabilitylevel.
Partner with the Enterprise Data Governance Manager to align change management efforts with data governance initiatives.
Conduct impact assessments to identify potential challenges and risks associated with system and process changes and develop mitigation plans.
Partner with teams to support the adoption of new processes tools and data governance practices and benefits through development and management of training programs and materials.
Monitor and evaluate the effectiveness of communication tools and activities and adjust as needed.
Foster a culture of continuous improvement by encouraging feedback and incorporating lessons learned into future business transformation initiatives.
Assist with decision documentation to ensure clarity and transparency.
Utilize project management frameworks to close tasks efficiently and effectively.
Ensure clear communication especially in written form to keep all stakeholders informed and aligned throughout relevant project milestones.
Demonstrate high emotional intelligence (EQ) by bringing the right people together to make progress on solving problems.
Connect loose ends across workstreams and ensure they dont fall through the cracks.
Ask the right questions to organize people and get answers efficiently.
What You Will Bring
Strong understanding of business process optimization/transformation organizational development and change management principles methodologies and best practices.
Proven ability to gather perspectives from multiple teams and then tell a compelling story about the gap between the current and ideal state
Excellent communication and interpersonal skills with the ability to work effectively with crossfunctional teams connecting diverse groups to shared goals and next steps.
Strong analytical systemsthinking and problemsolving skills with a keen attention to detail.
Proven ability to diagnoseand documentroot causes and/or coach others in root cause analysis (dont solve a people problem with a tech tool).
Standout Candidates Will Bring:
Familiarity with formal change management frameworks (e.g. Prosci).
Experience as a leader within a strategic planning organizational development or project or change management team.
Understanding of or ability to learn and apply PBM principles to move work forward.
What We Offer
A meaningful career where your work will improve the lives of millions of Americans especially the least fortunate.
A visiondriven community of over 1000 employees across the country who are dedicated to improving the lives of others.
Competitive salaries and bonuses. Our salary and bonus strategies are aligned to the value you create not a standardized bell curve.
Generous 401K match 6 match with immediate vesting.
Our flexible timeoff policy allows all employees to take leave as needed.
A purchasing credit card to use for business expenses.
Mileage reimbursement for business travel is separate from your commute.
Commuter assistance plans to offset the cost of commuting into our headquarters (onsite parking or metro)
Opportunities for professional development and mentorship that can strengthen your effectiveness through principlebased management and other industryspecific programs.
Our Values:Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management (PBM) a framework guided by the principles that drive human progress such as dignity openness and bottomup empowerment. PBM empowers our employees to be entrepreneurial to innovate and to continually drive transformation.
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