Service Administrator
Service Administrator
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Job Description
Job Description
Service Administrator windows and doors
We are seeking a highly organised and proactive service administrator to support our operations in the
windows and doors manufacturing and installation sector. The successful candidate will be responsible
for coordinating service schedules programming work for field service engineers and ensuring
seamless administrative support. This role demands strong problemsolving skills adaptability and
proficiency in Microsoft office suite (excel word outlook) to manage workflows effectively.
Responsibilities:
Schedule and coordinate service appointments for field service engineers ensuring optimal
efficiency.
Manage and update service logs client records and job orders with accuracy
Prepare and distribute work schedules for engineers tracking progress and job completion.
Handle incoming calls professionally addressing client inquiries and scheduling service visits.
Prepare reports documents and correspondence using Microsoft office suite.
Liaise with engineers internal teams and customers to ensure seamless service .
Monitor and adjust engineer workloads to optimise field operations.
Maintain an organised document control system ensuring accessibility and accuracy.
Organise for parts to be posted both to customers and engineers as required.
Assist in process improvements by identifying inefficiencies and implementing solutions.
Provide general administrative support ensuring the smooth operation of the service
department.
Qualifications:
Proven experience in an administrative role preferably within windows and doors
manufacturing installation or related industries.
Experience in scheduling or coordinating field based teams preferably service engineers.
Proficiency in Microsoft office suite (excel word outlook) with strong document preparation
and data management skills.
Excellent organisational skills with the ability to manage multiple schedules and priorities.
Strong attention to detail and accuracy in data entry and recordkeeping.
Excellent communication skills both written and verbal to liaise effectively with clients and
engineers.
A proactive mindset with a problemsolving approach to operational challenges
Required Experience:
Unclear Seniority
Employment Type
Full-Time
