TRAIL PROGRAM MANAGER

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Works in a collaborative manner to help implement the trail program which includes the following:

• Collaborates with other staff to develop and implement trail maintenance and improvement projects identified in OSMP plans and through trail asset management processes.

• Works cooperatively with OSMP staff to develop and implement best management practices and policies to accomplish work group and department goals.

• Coordinates and performs trail asset management fieldwork to accomplish department goals.

• Assigns coordinates and leads employees volunteers and other agency personnel in performing program work in a safe costeffective and efficient manner to meet department goals.

• Conducts and leads work within the program which may include research design management and monitoring to meet department goals and resolve problems.

• Builds effective alliances with other department service areas city departments local and state agencies and public interest groups; coordinates with appropriate agencies and partners to ensure time lines regulatory requirements public process requirements and budgetary constraints are met.

• Develops client relationships and provide exceptional customer service to internal and external customers through careful listening and understanding of client issues and by communicating research findings proposals specifications and project statuses to ensure multiple management objectives are being met.

• Assists with the develop programmatic budget recommendations and manages project budgets and business processes associated with the programs annual work plan; may help pursue grant opportunities related to program goals.

• Understands departmental business practices and may develop contracts and ensure contractor compliance with contract terms.

• May have primary responsibility for implementing a developing program or function.

Supervise coordinate and oversee standard staff temporary employees volunteers court ordered community service and/or jail crew in performing program work in a safe cost effective and efficient manner to meet department goals.

• Collaborates to plan develop and deliver daily work plans for crews contractors volunteers and/or community service participants. Provides project oversight to ensure quality safety health and consistency with department standards.

• Works with other staff to develop coordinate and/or performs necessary training for crews and/or volunteers including writing equipment maintenance protocols safe equipment and tool operations and safety precautions.

• Leads coordinates and schedules court ordered community service workers and their individual court ordered community service contracts for multiple city county and state courts and court agency administrators.

• Resolves conflict among staff volunteers and/or community service participants maintains a positive team environment and refers issues appropriately to their immediate supervisor.

• Communicates effectively keeping staff volunteers and/or community service participants informed on project priorities and logistics.

• Ensures crew leads complete project reports outlining project goals accomplishments project resources photo documentation and volunteer/contracted group/community service/jail crew hours if applicable.

• May develop relationships and effective partnerships with local state and/or federal agencies and community groups.

• Assists with the recruitment screening and interviewing of standard staff and temporary employees.

• Responsible for personnel actions including but not limited to hiring pay increases termination and performance evaluations.

• Guides directs and evaluates volunteers jail crew and/or community service participants

• Coordinates with field staff and volunteer supervisors to design volunteer projects that meet the needs of the department and of volunteers.

Provides advice and technical assistance for management planning land use planning programmatic budgeting and project designs to implement agricultural stewardship and protection program goals within a departmentwide context that supports all chartered land uses and open space purposes.

• Develops and provides broad or highly specialized technical advice and objectives for inclusion in department plans that support program goals which may include recommendations for property acquisitions.

• Brings forward the best practices and objective scientific research available to inform management decisions.

• May conduct indepth scientific research and analysis on complex issues related to trail management.

• Provides technical review of department project designs permits and leases to make recommendations for improvements to better meet program goals.

• Collaborates with department staff to train and implement best management practices for recreational scenic agricultural and conservation projects to support program goals.

• Contributes design recommendations and monitoring to help ensure department compliance with regulatory requirements related to program disciplines and project implementation.

• Works as part of a team to coordinate staff response to issues related to program disciplines.

• Influences others through experienced professional judgment and welldeveloped rationale.

May perform public and staff information and outreach activities including applicable liaison roles.

• May provide liaison role to internal department staff for the program.

• May develop and conduct informational and interpretive presentations to educational institutions organizations and the general public.

• May provides periodic training for staff and volunteers.

• May provide liaison role to external organizations for program disciplines as applicable representing department goals and integrating with the goals of others.

• May help resolve public concerns related to program disciplines.

• Participates at a professional level in field of expertise.

Other

• Performs related duties as required to meet the needs of the city.

• Maintains a high level of professionalism and integrity; provides excellent customer services to internal and external customers; listens to questions and concerns evaluates issues and possible solutions works collaboratively with the OSMP and other city teams to find solutions to challenges that arise; inspires confidence and respect; uses feedback from others to grow and develop.

• Provides performance management input and recommendations on work group crew leaders and technicians.

• Takes proper safety precautions anticipates unsafe circumstances and acts accordingly to prevent accidents. Responsible for the safety of self others materials and equipment. Uses all required safety equipment and follows all safety regulations policies and procedures. Reports all accidents and damage to city property.

• Actively supports and upholds the citys stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all city and department policies; participating in professional training and development; and adhering to attendance and workplace attire policies.

MINIMUM QUALIFICATIONS

• Ability that can be demonstrated ability in Project Management of construction and maintenance projects

• Ability to be Actionoriented Maintains a high level of productivity and selfdirection; takes personal responsibility for job performance; completes work in a timely and consistent manner; positive influence on others and supports them in achieving annual work plans.

• Ability to effectively apply technical knowledge to solve a range of problems related to program disciplines; keeps informed about cuttingedge technology and practices in assigned technical area.

• Ability to establish and maintain effective working relationships with employees departments governmental agencies and the public.

• Ability to Maintain Composure Stays cool under pressure and does not become defensive or irritated; is a settling influence during a crisis.

• Ability to Maintain Drive for Results Steadfastly pushes self and others for results; skill at consistently delivering results; gets things done on time without alienating coworkers.

• Ability to prepare effective written reports and to work and communicate effectively with diverse groups of people including the ability to deal courteously with the public and land users.

• Ability to provide feedback to coworkers volunteers and seasonal employees for the continuous improvement of operations.

• Ability to schedule and organize work using latitude in determining approach.

• Skill and Knowledge Communication Expresses ideas effectively organizes and delivers information appropriately; actively listens to concerns and is open to the ideas of colleagues and customers.

• Skill in Conflict Management Reads situations quickly and readily addresses conflicts through focused listening and settling disputes equitably.

• Skill in Critical Thinking Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.

• Skill in Customer Service Knowledge of principles and processes for providing customer service including customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.

• Skill in Decision Quality Skilled at making good decisions based upon a mixture of analysis wisdom experience and judgment; seeks help from others to get even better quality results.

• Skill in Organization can put together resources to get assignments done; uses resources effectively and efficiently.

• Skill in Teamwork Works effectively as a member of formal and informal teams; understands the interests and concerns of others and is able and willing to share and receive information; cooperates within and across groups and supports group decisions.

• Skill in Timely Decision Making Keeps self and team members on task; makes decisions in a timely manner sometimes with incomplete information and under tight deadlines.

• Skills that can demonstrate analytical and organizational skills.

• Valid Drivers License and ability to maintain an acceptable motor vehicle record.

• Have and maintain acceptable background information including criminal conviction history.

PREFERRED QUALIFICATIONS

• Knowledge and skills with ArcGIS and Microsoft Office

• Ability to review and evaluate engineering designs and drawings.

• Demonstrated knowledge of visitor infrastructure design construction and maintenance techniques and recreational activities in the Colorado Front Range or an area with similar high recreation use levels.

• Knowledge of how management plans guide project design and complex permitting processes.

• Knowledge of and experience with Physical Asset Management systems

REQUIRED EDUCATION AND EXPERIENCE

• Two 2 years of education in Trail Construction Recreation Ecology Recreation Resources Management Environmental Studies/Science Parks Management Construction Project Management or Public Land Management or a related field.

• Four 4 years of related experience may substitute for the education requirement.

• Two 2 years of work experience demonstrating a working knowledge of trail design construction maintenance practices and commonly agreed upon standards; or

• Three 3 seasons of experience leading or supervising technicians contractors and/or volunteers.

• Experience in project management.

PREFERRED EDUCATION AND EXPERIENCE

• Bachelors degree in Recreation Ecology Recreation Resources Management Environmental Studies/Science Parks Management Construction Management or Public Land Management or a related field and four years of work experience in trail construction and/or maintenance or the equivalency 1 year of related professional experience to 1 year of education).

• Five 5 years prior experience leading or supervising technicians contractors and/or volunteers.

SUPERVISION

Supervision received: Trails Asset Manager

Supervision exercised: Trails Crew Leads Trail Program Specialist Trails Crew Leads Trail Assistant Crew Leads Trail Crew Members

WORKING CONDITIONS AND REQUIREMENTS

Physical and Mental Effort: Ability to perform a wide range of physical and manual tasks in an outdoor environment. Physical ability to stand bend walk and kneel. Ability to carry up to 40 pounds while hiking on rough terrain. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines public contact and changing priorities and conditions.

Work Environment: Works in a clean comfortable environment and also works in an outdoor environment year round. Potential exposure to dangerous wildlife (e.g. rattlesnakes mountain lions stinging insects) toxic chemicals (e.g. pesticides) and dangerous weather conditions (e.g. heat cold lightning).

Machines and equipment used: Frequently uses standard office equipment including personal computers calculators cell phones and copy machines; vehicles including fourwheel drive vehicles; a range of relevant and appropriate tools and equipment.