Customer Reliability Engineer
Customer Reliability Engineer
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Job Description
THIS ROLE WILL SUPPORT OUR CUSTOMER 3 days/week in Sarnia ON and 2 days/week in Nanticoke ON
SUMMARY OF ESSENTIAL FUNCTIONS:
As a Customer Reliability Engineer you will coordinate schedules and participate in work with the customer to comply with the Reliability Support Agreement (RSP). You must be able to troubleshoot by investigating problems related to product performance and application specific issues. You will make complex and independent seal and equipment evaluations selections and recommendations and manage John Crane owned inventory at site. Youll interact with customer appointed program manager as needed to ensure needs are met and customer is satisfied with John Crane performance of RSP. Also addressing any issues immediately as they arise. Travel as required performing duties and working directly with customers.
SPECIFIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Reviews customer applications proactively and makes specific recommendations for MTBR improvement under general direction of the engineering.
Analyzes and evaluates specific customer applications. Then submits recommendations for improvement via the John Crane Application Data Information Sheet directly to Engineer.
Directs and troubleshoots as required the application installation and commissioning of mechanical seals and their auxiliary support systems.
Observes collects and evaluates customer data. Then reports seal programs results utilizing John Cranes current reliability management software under general direction of the engineering.
Analyzes the equipment survey for inventory optimization opportunities within current consignment management guidelines. Manage consolidate and standardize inventory at all times.
Maintains John Cranes equipment survey.
Communicates orally and in writing with customers company personnel and vendors providing counseling recommendations and technical assistance. May include making technical presentations to customers or management with oversight from the engineering.
Provide customer training for maintenance and operations personnel as required.
Assists customer with the Management Of Change (MOC) process.
Prepare and submit MOC Forms for new stock requirements deletion of obsolete stock items and complete catalog description changes. Needs signature by Managing Director and Client Contract Representative.
Collects new equipment data sheets from customers project engineers and makes initial recommendations for approval by engineering.
Performs other duties and responsibilities as necessary to comply with specific contractual terms of the agreement or as required by the manager.
Monitors KPIs prepares and submit monthly reports by due date. Reports to include charts of all relevant KPIs list of activities performed to improve reliability track recommendations made and their implementation follow up on recommendations to drive improvements in reliability.
Prepare for and participate in all meetings related to John Crane performance onsite meetings with clients focused on reliability EH&S and quality.
Preform seal condition analysis inspections and reports to determine root cause for seal change to improve equipment reliability and up time.
Maintain account coverage with up to date back up plan during vacations and holidays.
Maintain uptodate safety training records for site access.
Other duties as assigned.
Qualifications :
Bachelor of Engineering Degree
Minimum of 5 years in Rotating Equipment Reliability
Must be a professional engineer
Understanding of oil and gas processes would be an asset
Knowledge of pumping systems would be an asset
Well organized
Thorough understanding of the Microsoft Office Suite of applications.
Works independent and remotely
Troubleshooting and problemsolving skills
Good communication skills to deliver presentations reports and problem solve
Must safely be able to navigate through industrial environment
Valid drivers license and abstract required for insurance purposes
Ability to work unsupervised
Regular travel required between Imperial Oil sites in Sarnia and Nanticoke and to our office and other customer sites as required.
Additional Information :
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
