Desktop Administrator II IT Infrastructure - Houston
Desktop Administrator II IT Infrastructure - Houston
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Job Description
Why Ryan
Hybrid Work Options
AwardWinning Culture
Generous Personal Time Off (PTO) Benefits
14Weeks of 100 Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401K with Employer Match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
FourWeek CompanyPaid Sabbatical Eligibility After Five Years of Service
This is a hybrid role requiring you to be in the Houston office 23 days a week.
Job Profile Summary
The Desktop Administrator II (Desktop Administrator) maintains and manages distributed desktop and laptop systems and software including but not limited to installation configuration preventive maintenance operation and problemresolution activities.
Duties and responsibilities as they align to Ryans Key Results
People:
- Create a positive team experience
- Assists in the installation maintenance and general support of systems
- Assists users with questions or problems
- Assists with system backups and recovery and installation of new software
- Trains employees; identifies analyzes and repairs product failures; and orders and replaces parts as needed.
Client:
- Proactive work status update US / India liaison
- Determines and recommends which products or services best fit the customers needs
- Administers Microsoft Exchange mailboxes and users in active directory
- Installs configures and troubleshoots server applications and racks for servers
- Administers Active Directory and DNS including troubleshooting as needed
- Administers print subsystems electronic software and patch distribution
- Administers PC auditing function.
Value:
- Installs troubleshoots and maintains products and equipment
- Conducts testing and assists in general lab work
- Diagnoses and repairs desktop and laptop hard drives monitors and printers at enduser work stations
- Assists system administrators with complex technical tasks including debugging and supporting hardware modules and systems
- Coordinates moves and reconnects computer equipment
- Maintains hardware inventory spareparts log and work log
- Completes installation and swapout of server hardware including server disks and communication gear
- Documents and maintains system configurations for disaster recovery
- Sets and maintains Firm standards for desktop operating systems desktop antivirus software disk imaging software laptop diskdrive encryption software and desktop shrinkwrap software applications
- Maintains desktop computers laptop computers and computer printers with current BIOS/firmware
- Maintains desktop operating systems with current security patches
- Maintains disk images with current versions of operation system and shrinkwrap applications
- Ensures desktop software license compliance
- Maintains current versions of Firm software on enduser systems
- Contributes to efficiency improvements by process automation
- Assists with other projects as needed.
Education and Experience:
Highschool diploma or general equivalency diploma (GED) with two to four years related desktop administration experience.
Computer Skills:
To perform this job successfully an individual must have basic knowledge of Microsoft Word and Access and intermediate knowledge of Microsoft Excel Outlook Internet navigation and research systems administration tools and scripting and automation tools.
Certificates and Licenses:
Valid drivers license required. User Operating Systems Microsoft Exchange and Active Directory certifications preferred.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Equal Opportunity Employer: disability/veteran
Required Experience:
Unclear Seniority
Employment Type
Full-Time
