Assistant Parts and Service Advisor
Assistant Parts and Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Devils Lake ND 58301
About Us
At Devils Lake Cars our mission is for every team member and every guest to be wowed. We focus on the satisfaction of our team members and provide an environment where team members are allowed to provide great service to the guests of our dealership. We reward individuals who work hard and stay motivated. Being a familyowned dealership since 1923 every team member at Devils Lake Cars is absolutely critical to our success. Our average team member has been with our company for nearly eight years and 90 of our coaching staff began with our company as a frontline team member and has grown with our company into leadership roles. Our promise is to keep delivering the same awardwinning service and value that our community has come to expect from our dealership through the years and to help team members grow and develop to achieve their goals and dreams.
Do you have previous parts and service experience and are looking for a new opportunity Apply now for our Assistant Parts and Service Advisor position and join the Devils Lake Cars family today.
Job Summary:
As an Assistant Parts and Service Advisor you willadvise customers on their vehicles maintenance needs coach a two man maintenance crew assist Parts Personal with ordering and stocking parts and assist parts customers.
Responsibilities
- Answers phone calls utilizing the appropriate phone etiquette and providing price quotes and other information.
- Provides high level of service to retail and internal guests.
- Fill orders from stock when possible.
- Locates outofstock parts from outside source and submits an emergency order if necessary authorizing the transaction with a purchase order number.
- Makes sure all internal requests for parts are billed on service repair order.
- Sets up orders for daily shipment delivery or pickup.
- Oversee flow of the Quick Lane
- Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure that the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
Qualifications
- High school diploma or equivalent
- Automotive parts knowledge required
- Valid Drivers License
- Clean driving record
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in oneonone and small group situations to guests clients and other employees of the organization.
- Less than high school education; or up to onemonth related experience or training; or equivalent combination of education and experience.
- Willingness to complete background check
- Must pass drug test
What We Offer
- Competitive Compensation
- Medical Dental and Vision plans along with Auxiliary Benefits (Critical Illness Accident etc.
- FSA and HSA options available
- 401k plan
- PTO
- Employerpaid ShortTerm Disability and Life Insurance
- FT Employee Discounts
- Discounted gym membership
- Access to mental health resources
- Tuition reimbursement and additional training provided
- Degrees at Work continuing education program
- Opportunities for upward mobility
- Familyowned and operated company
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
