IT Support Engineer
IT Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
NSC Global (Cisco Gold Partner) provides global network implementation and support solutions to worldclass organizations delivering cost savings and operational simplicity. NSC Global is an independent rapidly growing private company that for more than a decade has delivered tailored solutions to 50 of the worlds leading multinational enterprises outsourcers and service providers. We offer a unique business model combining a focused group of worldclass customers with a unique range of services backed up with outstanding responsiveness and customer service.
NSC Global is currently looking for an IT Support Engineer to join our growing company.
Main Job Function:
Work onsite to maintain analyse troubleshoot and repairs computer systems hardware and computer peripherals.
Document maintain upgrade or replace hardware and software systems. Supports and maintain user account information including rights security and systems groups.
Responsibilities
Field incoming help requests from end users via both telephone and work orders in a courteous manner
Document all pertinent end user identification information including name department contact information and nature of problem or issue
Build rapport and elicit problem details from help desk customers
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
Record track and document the help desk request problemsolving process including all successful and unsuccessful decisions made and actions taken through to the final resolution.
Also One of the below capabilities
Working knowledge of commonly used concepts practices and procedures in the related field. Awareness of at least one of the following infrastructure support components:
PPG standard desktop tools & utilities
IT networks and voice services
Thin Client technology (Citrix)
Ticket handling tools/cross team troubleshooting
Understanding of IT Service Management concepts;
Strong verbal communication skills including the ability to document operations procedures;
Strong customer service skills and the ability to deal all types of customer service requests;
Good analytical communication problem solving and organizational skills;
Ability to effectively work independently and in a multicultural team environment;
Ability to effectively interact with a diverse user base;
Ability to work in a manufacturing environment with sensitivity safety and physical security;
Highly organized result oriented selfmotivated and proactive;
Analytical solution minded and delivery focused;
Qualifications
Fluent in English
2 years of providing onsite support for: Desktops Laptops Printer monitors etc.
Drivers licence
Employment Type
Full-Time
