CX Market Research Specialist
CX Market Research Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships we provide financing personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
In this position...
- As a member of the Customer Experience (CX) Team the CX Market Research Specialist will deliver the right customer insights to optimize customer experiences to internal Ford Credit partners through market research and data analysis.
Responsibilities
What youll do...
- Analyze customer feedback trends and competitive actions to identify gaps and opportunities to better serve the customer. Communicate such findings to internal Ford Credit partners consistently.
- Design plan and execute market research studies (i.e. Quantitative and Qualitative).
- Manage the entire ad hoc research study process from developing methodology to presenting findings.
- Manage external research vendors for ad hoc studies and ensure data quality and integrity.
- Act as the Product Owner for our thirdparty community management software vendor that hosts our customer research panels.
- Manage relationships with syndicated research vendors and coordinate required inputs and deliverables.
- Manage the CX Teams Report Library and liaise with organization to increase its use.
- Work with Purchasing to manage annual Purchase Order contracting process including RFPs if necessary. Track and process corresponding invoices and fulfill internal budgetary reporting.
- Coordinate and complete supplier evaluations as needed.
Qualifications
Youll have...
- Degree in Marketing Business Administration or relevant quantitative field.
- At least 4 years of experience designing and managing all phases of market research studies including sampling questionnaire writing fieldwork and reporting.
- Extensive knowledge of different research methodologies and survey tools (e.g. Qualtrics Medallia).
- Strong project management and consulting skills. Selfstarter with an ability to work in an unstructured environment.
- Ability to process large amounts of customer data and translate it into actionable ideas that support strategic business goals.
- Strong verbal and written communication skills with fluency presenting consultative analysis and insights to key decision makers.
Even better you may have...
- Degree or certification in survey methodology is a plus.
- Experience with Alida or other community management software is a plus.
- Experience with syndicated research studies such as JD Power or NVCS is a plus.
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
- Immediate medical dental vision and prescription drug coverage
- Flexible family care days paid parental leave new parent rampup programs subsidized backup child care and more
- Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays including the week between Christmas and New Years Day
- Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits click here: https://fordcareers/GSRHTHD
This position is a range of salary grades SG5SG8 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call.
Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.
#LIHybrid #LIFordCredit #LIAW2
Required Experience:
Unclear Seniority
Employment Type
Full-Time
