Field Engineer
Field Engineer
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Job Description
Job Title: Field Engineer London
Location: London
Job Type: FullTime
Were seeking a skilled and resourceful Field Engineer to join our team. No two days will be the same as you dive headfirst into technical challenges using a mix of creativity and technical acumen to resolve a wide range of issues. If youre a techsavvy problem solver with a passion for customer service this is the role for you!
What will your day to day look like
You will be working within a team of 10 individuals supporting 20 of our key clients.
Responding to escalated technical support tickets from the 1st & 2nd Line Service Desk promptly addressing user inquiries troubleshooting incidents and resolving complex IT issues.
Conduct indepth analysis and diagnosis of userreported problems utilizing appropriate troubleshooting techniques and tools to identify the root cause.
Provide technical expertise and guidance to endusers offering clear instructions stepbystep guidance and workarounds to resolve issues either remotely or onsite if required.
Document all incidents problem resolutions and troubleshooting steps in the ticketing system accurately and comprehensively ensuring proper tracking and knowledge sharing.
Monitor system performance and proactively identify potential issues or areas for improvement suggesting and implementing appropriate measures to maintain optimal system functionality and performance.
Contribute to continuous improvement initiatives participating in team meetings sharing feedback and providing recommendations to enhance the overall service desk performance.
About Us
TTech is a fastgrowing IT Consultancy Support and Cloud Service provider in the UK serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support.We understand how important it is to optimise daytoday operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk improve productivity and leverage IT to gain competitive advantage. At TTech were about keeping UK business up and running resolving problems quickly providing personal attention and providing our customers with reliable IT support when they need it.
Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud Networks & Security; Intelligent Automation; and Communications.
At TTech our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of TTech:
Service Centric We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
United We succeed as a team pulling together to achieve our goals. We understand and respect others views and perspectives. We communicate openly with each other sharing challenging and supporting
High Standards We take pride in the quality of our work. To give our best we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
We are Agilein our thoughts and actions anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.
What is the interview Process
- Telephone conversation with the recruitment manager
- 1 hour Microsoft Teams Interview where you will be assessed on your skills
- Complete an online assessment
- 1 hour face to face final stage interview giving you the opportunity to be introduced to the team and view our offices
Requirements
To be successful in this role you must have:
A minimum of 4 years of service desk experience
Strong technical Microsoft experience
Microsoft Certifications
Great communication skills
Exceptional customer Service skills
Benefits
What we offer
23 Days birthday off
BUPA Cash Plan
50 Flexible working
Work from Home Allowance
Charity days off 2 days a year)
Training by professional and courses funded
3 Social events a year
Employment Type
Full-Time
