Store Manager - 3694

At GameStop we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games electronics and gaming merchandise we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of whats possible. Whether youre a hardcore gamer or just starting out weve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY
As an Empowered Leader the Store Leader Hourly works independently to directly influence the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStops BuySellTrade Model The Circle of Life and Solution Selling techniques the Store Leader ensures worldclass guest service experiences for all of GameStops guests. The Store LeaderHourly makes discretionary decisions involving all sales initiatives operational effectiveness marketing scheduling employment and all other aspects of the daytoday business processes of a GameStop store. This position supervises a combination of associates including an Assistant Store Leader Senior Game Advisors and Game Advisors which may vary based upon store size location and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Selling Passion
Enjoy active selling including exploring and creating guest needs and closing the sale. Demonstrate a passion for exceeding goals.
o Provide worldclass guest service: promptly greet guests respond to and handle guest concerns quickly effectively and courteously; align guest needs with GameStop products which meet the needs of the guest; recommend additional items as appropriate; and ensure every guest is thanked for shopping at GameStop; ensure all store associates consistently provide worldclass guest service.

Solution Selling Focus
Drive sales and guest loyalty by creating complete lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
o Ensure the use of Solution Selling techniques to align guest needs with GameStop products the recommendation of additional items as appropriate and ensure every guest is thanked for shopping at GameStop.
o Support the total shopping environment including visual and operational elements and the guest relationships that lead to sales and repeat business.

Team Support
Demonstrate a selfless commitment to others on the store team including schedule and activitybased dependability continuous improvement and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business the guests and others on their team.
o Recruit hire assess develop and retain people committed to outstanding guest service.
o Provide timely appropriate and regular feedback to all store associates concerning performance conduct performance coaching discussions as appropriate and writing and presenting annual performance appraisals.
o Using the Empowered Leadership Model lead store associates in meeting sales profit and shrink goals.
o Ensure the sales floor is attended by a supervisor at all times and the store always has a supervisory employee present.
o Train store associates on all aspects of their jobs including all company/store policies procedures and guidelines.

Operational Agility
Respond rapidly accurately and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean neat and well organized store.
o Schedule store associates to achieve optimum guest service levels and delegate store tasks to ensure proper completion in an environment that puts the guest first.
o Communicate clearly and regularly with store associates other Store Leaders the store support center and multiunit leaders to ensure that all GameStop store initiatives are implemented according to plan.
o Protect company assets through effective inventory control and loss prevention practices.
o Ensure that all areas of the store are clean organized and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
o Count balance and reconcile daily business transaction totals correctly and accurately in the POS system.
o Manage all instore merchandising activity and stock levels; communicate all shortages record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader

Military Stores (if applicable)
o Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork document retention and employment procedures and practices are adhered *applies only to positions at a military base store)
o Form professional partnerships with appropriate military personnel on assigned military base including the Supply Base Leader (SBM). *applies only to positions at a military base store)

RELATED COMPETENCIES
Building a Successful Team Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals
Building Guest Loyalty Effectively meets guest needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
Coaching Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
Driving for Results Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
Work Standards Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; selfimposes standards of excellence rather than having standards imposed

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
Must be at least 18 years of age and present staterequired proof of age documents
High school diploma or GED required; An Associates or accredited Bachelors degree with an emphasis in business marketing merchandising or related field preferred
Three or more years of retail sales guest service and/or management/leadership experience required; at least 1 year of retail management experience preferred
Must be able to work alone and move throughout the store unassisted for extended periods (up to 12 hours per day)
Must be able to lift and/or move objects and displays (up to 20 lbs. bend stoop reach with arms and hands and climb on ladders
Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10

MINIMUM QUALIFICATIONS JOB SKILLS ABILITIES
Proficient guest service skills
Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
Ability to lead in a fastpaced rapidly changing environment that includes multiple overlapping priorities
Proficient knowledge of operating a pointofsale computer system and properly completing required paperwork
Proficient understanding of basic math functions (add subtract multiply divide)
Working knowledge of alphabetizing
Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
Proficient selfmotivation and ability to work as a team to complete necessary tasks in a timely manner
Proficient problem solving skills and judgment abilities
Proficient ability to carry out instructions furnished in written oral or diagram form
Ability to deliver bank deposits according to loss prevention safety guidelines
Ability to work extended hours/days as necessary including Sundays
Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
Consistently demonstrates a commitment to GameStop policies and procedures including but not limited to attendance confidentiality conflict of interest affirmative action and ethical responsibilities

Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race color religion gender sexual orientation national origin age disability gender identity and expression marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs which includes expanding this jobs responsibilities and assigning additional duties consistent with the positions purpose.

Benefits: Fulltime store positions at GameStop are eligible to participate in incentive programs 401(k) paid time off dental vision and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Compensation: