Quality Assurance Officer

Are you passionate about making a difference in your community Do you thrive on providing a high level of administrative support and now looking to make a career change and learn a new skillset If so we invite you to be part of our team at the South West Aboriginal Medical Service (SWAMS) in Bunbury.

SWAMS is a nonprofit organisation committed to improving the health and wellbeing of Aboriginal and Torres Strait Islander families and communities. Our mission is to provide culturally sensitive holistic healthcare services that empower individuals and strengthen community connections.

About the role

This Quality Assurance Officer will enhance organisational standards in line with the Boards strategic direction. Youll be the goto for qualityrelated inquiries offering expert guidance to internal stakeholders. Youll monitor industry trends and regulatory changes to keep the organisation at the forefront of quality assurance and compliance. Additionally youll lead quality improvement initiatives fostering a culture of excellence and continuous learning and work closely with staff and external stakeholders to meet the highest quality standards especially for internal and external audits.

Main Duties:

• Support the organisations accreditation processes ensuring compliance and excellence in service delivery.
• Oversee the organisations management system overseeing the review development and implementation of policies procedures and documentation.
• Collaborate with other teams to achieve strategic quality improvement goals guiding quality control and systematic enhancements.
• Lead and participate in project design planning implementation and evaluation of quality and compliance improvement projects.
• Foster a culture of continuous quality improvement across the organisation offering necessary quality tools and advice.
• Develop and maintain proactive relationships with stakeholders to ensure effective communication and collaboration on quality assurance matters.
• Facilitate the coordination and administration of the accreditation program playing a central role in managing other systems.
• Partner with leaders to develop implement and review accreditation plans while also promoting quality improvement and safety activities.
• Assist in maintenance and compliance to the highest level in Equal Employment Opportunity Code of Conduct Quality Improvement Performance Management and Confidentiality throughout the course of their duties.
• Conduct regular reviews and assessments of quality improvement strategies and processes identifying areas for refinement and enhancement.
• Collaborate with external agencies and organisations to benchmark best practices and incorporate innovative approaches to quality improvement efforts.
• Provide reports to leaders when needed regarding submission and timely review of documents.

Essential Criteria

• Certificate in quality management systems internal/external auditing.
• Strong organisational and interpersonal skills with the ability to manage competing priorities maintain attention to detail negotiate and meet deadlines.
• Ability to work effectively both independently and as part of a multidisciplinary team.
• Experience working within Aboriginal and Torres Strait Islander Health Services.
• Demonstrated understanding and experience in quality assurance processes particularly in health or community service settings.

Desirable Criteria

• Proven experience in leading and facilitating training sessions or workshops related to quality assurance practices and processes.
• Proven ability to facilitate and manage accreditation processes and other audits.

Why Join SWAMS

• Be part of a passionate team committed to closing the gap in Aboriginal health.
• Make a difference in the lives of children and families.
• Work in a supportive and culturally rich environment.
• Above award wages.
• Salary Packaging.
• Generous uniform allocations.
• Professional development opportunities

How to Apply:

If you have the drive and vision to contribute to our mission we want to hear from you! Please submit your resume and a cover letter outlining your experience and motivation by clicking Apply. Alternatively you can email your application to If you have any queries please call Human resources onduring normal business hours.

SWAMS is an equal opportunity employer. Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Learn more about SWAMS and our services at our SWAMS Website www.swams

Join us in making a positive impact on the health and wellbeing of our community!