IT Technician- Level II MSP
IT Technician- Level II MSP
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description: We are seeking a highly skilled and experienced Level II Technician to join our dynamic team. The ideal candidate will have a strong background in IT support troubleshooting and customer service with a focus on delivering timely and effective solutions to our clients.
Responsibilities:
- Design implement and support onpremise and cloud infrastructure
- Provide support and troubleshooting to resolve technical issues for end users
- Support of Microsoftrelated technologies: Windows Server Office 365/Exchange SQL SharePoint etc.
- Support of virtual environments including VMware and HyperV
- Support backup and disaster recovery solutions
- Configure install and support various network devices and services including VoIP WAN and LAN connectivity routers firewalls & security
- Work with thirdparty carriers and vendors and other IT personnel for problemresolution
- Communicate effectively with customers on ticket progress impending changes or outages etc.
- Maintain strong client system documentation to include system reviews and recommendations
- Maintain daily documentation by entering time expenses and all work as service tickets in support systems
Qualifications:
- Bachelors degree in Computer Science Information Technology or related field preferred.
- 3 years of experience in a technical support role preferably in a Managed Service Provider environment.
- Strong knowledge of networking concepts and technologies includingTCP/IP DNS DHCP VLANs routing and switching.
- Experience with server administration including Windows Server Linux Active Directory and Group Policy.
- Familiarity with virtualization technologies such asVMware vSphere and Microsoft HyperV.
- Experience with Cisco Meraki Datto Kaseya VMware Office 365 and Mac OS (a plus).
- AWS or Azure experience (a plus).
- Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.
- Strong communication and interpersonal skills with the ability to interact effectively with clients and team members.
- Industry certifications such asCompTIA Network Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA) preferred.
Benefits:
- Competitive salary
- Health dental disability life and vision insurance
- Retirement savings plan with company match
- Paid Holidays
- Paid time off
- Training certifications and career development opportunities
- Career advancement opportunities
Required Experience:
IC
Employment Type
Full-Time
