Database Senior Support Engineer - DB Admin
Database Senior Support Engineer - DB Admin
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Job Description
As a member of the Support organization your focus is to deliver postsales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving postsales nontechnical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer you will be the technical interface to customers Original Equipment Manufacturers (OEMs) and ValueAdded Resellers (VARs) for resolution of problems related to the installation recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and indepth knowledge of several products and/or platforms. Also you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e. BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience i.e. demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
If you are a Colorado resident Please Contact usor Email us at to receive compensation and benefits information for this role. Please include this Job ID: 164882 in the subject line of the email.
Responsibilities
RESPONSIBILITIES:
To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Maintaining product expertise within the team
Maintaining an uptodate and indepth knowledge of new technology released for supported product
Working towards adopting and contributing to new processes and tools (diagnostic methodology health checks scripting tools etc.
Contributing to Knowledge Management content creation and maintenance
Working with development on product improvement programs (testing SRP BETA programs etc) as required
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance Indicator targets
QUALIFICATIONS:
Proven professional and technical experience with 3 years of industry experience performing as a Database or System Administrator in an Oracle Environment.
The ideal candidates should have a degree in Computer science/Management Information Systems/Science/Engineering/Math/Physics.
Oracle Certified Professional (OCP) is a plus.
TECHNICAL SKILLS:
Strong Database Administration and SQL skills.
Operating system knowledge (UnixLinux and Windows)
Programming in C Java Perl and/or SQL/PLSQL
Experience with Oracle Enterprise Manager features including Grid Control
Networking administration
Personal Competencies:
Excellent verbal and written communication skills in English
Excellent customer focus and handling skills
Strong analytical reasoning and problem solving skills
Strong focus on diagnosing and resolving complex technical problems
Strong team working skills and ability to work as member of a global team
Results oriented
Willingness to work weekend shifts as needed.
**THIS POSITION REQUIRES TO WORK 12:00pm 9:00pm Mountain Mon FRI**
Required Experience:
Senior IC
Employment Type
Full Time
