Income Officer
Income Officer
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Job Description
We are currently recruiting an Income Officer to join us on a permanent basis. This is a crucial role to the business as you will be responsible for recovering arrears accrued by current tenants but also looking at how we can interact with our customers to prevent debt. You will manage your own patch providing advice solutions and support to our residents to ensure financial inclusion.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1000 people.
This year weve launched our fiveyear Corporate Strategy which runs to 2029. Our purpose is to provide high quality homes services and support to our customers so weve worked with colleagues and customers to find out whats important to them. Our customers sit at the heart of what we do and our colleagues are the people wholl help us achieve our vision which is to create the best customer experience to improve everyday lives.
Duties
- Undertake recovery action for current and former tenancy debts including rent arrears court costs and miscellaneous debts
- Produce Notices of Seeking Possession and additional documentation relating to County Court proceedings
- Provide representation for Incommunities in County Court for the recovery of arrears when required
- Provide budgeting and benefits advice to promote financial independence.
- Manage a caseload of welfare benefits and money advice cases.
- Conduct telephone triage and provide tailored debt advice including signposting to specialist services.
- Promote financial inclusion by teaching basic budgeting and money management skills.
- Represent customers in dealing with benefit issues including preparing cases and appearing at tribunals.
- Action concerns from colleagues external contacts or customers requiring additional assistance.
- Assess and assist customers at risk of tenancy failure developing outcomebased action plans.
- Provide advice on budgeting employment life skills and tenancy management.
- Action concerns about atrisk customers support needs and create support plans or refer as necessary.
- Provide advice and specialist assistance to Neighbourhood Officers and other agencies.
- Provide assistance to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness.
- Build and maintain strong links with DWP Housing Benefit departments and local partners.
- Assist Incommunities teams by accepting and prioritising referrals for benefit and money advice.
- Participate in campaigns promoting money advice and benefit takeup and create related publicity materials.
Requirements
- Confident communication & interpersonal Skills.
- Organised and Self Motivated.
- Experience of dealing with Welfare rights and Benefits.
- Experience of advocating for people managing debt and giving budgeting advice.
- Experience of dealing with socially and/or financially vulnerable individuals.
- Experience of working in the social Housing/Support sector (desirable)
- Good understanding of Safeguarding children and adults.
- Good understanding of the Social Housing Sector and factors affecting at risk customers.
- Personal values and approach that aligns with Incommunities approach.
- Full driving licence and use of a suitable vehicle for work.
Benefits
- Salary from 31870 upto 35519 per year depending on experience
- 1000 essential car user allowance per year plus mileage as you will be expected to use your own vehicle for work purposes
- West Yorkshire Pension Fund membership Current employer contribution is 15.5
- Annual leave: 28 days which increases with service up to 32 plus public holidays
- Option to buy and sell annual leave
- A supportive culture that values employees work life balance.
- Our Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers)
- Training development and funded qualification opportunities.
- Corporate health scheme membership.
- Access to an Employee Assistance Programme which includes help with medical financial and legal information plus counselling and relationship support.
- Hybrid working
- Cycle to work scheme.
- Free parking onsite.
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
If you have applied for an Income Officer role in the last 6 months you need not reapply.
Join Our Team!
Were looking for great people to join us! AtIncommunities were committed to creating a workplace where everyone feels valued included and supported. We actively welcome applicants from all backgrounds abilities and experiencesbecause we know thatdiverse perspectives make us stronger.
Based inBradford a city known for its rich cultural diversity we servevibrant communities. As a social housing provider were passionate about making a real difference by providingsafe affordable homesandimproving lives.
Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance just let us know.
Were proud to be aMindful Employer committed to mental health and wellbeing. We also hold theCommitted Menopause Friendly Accreditation recognising the importance of support in the workplace.
Apply early!We review applications as they come in and may close the advert before the deadline.
Ready to make an impactCome work with us!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
