Kit Booking Lead Representative
Kit Booking Lead Representative
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Job Description
Kit Booking Lead Representative
Location: Newbury
Contract: Permanent Contract
Hours: One Week Rotation of 8 am4.00 pm & 10 am6.00 pm.
Position Summary
The Lead Kit Booking Representative is an experienced kit booking representative wellversed in the daytoday activities and the procedures around Kit Booking. The Lead Kit Booking Representative has a good view of the way the
team integrates with other teams in the ecosystem. The Lead Kit Booking Representative is expected to coach/mentor other Kit Booking Representatives and possibly assist management with task assignment across the service representative team.
Who we want
- Detailoriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes finding ways to simplify standardize and automate.
- Collaborative partners. People who build and leverage crossfunctional relationships to bring together ideas data and insights to drive continuous improvement in functions.
- Dedicated achievers. People who thrive in a fastpaced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
What you will do
- Processing kit booking orders credits loan kit queries
- Arranging returns and collections and handling proof of delivery and pricing requests
- Handling incoming emails and calls
- Proactively communicating with internal & external customers
- Investigating and resolving invoice disputes
- Logging and follow up of issue resolution and related communication back to the customer
- Take responsibility for executing tasks and supporting colleagues across a number of complex areas /processes and queries
- Work with your colleagues to effectively organize and priorities the tasks within your specific areas
- Working collaboratively with other functions and divisions on crossfunctional or customer specific topics
- Assist in supporting and training more junior colleagues
- Act as a mentor for more junior customer service representatives
What you need
- Education: Qualification in a relevant discipline
- Experience in a similar fast paced and dynamic environment
- Experience in Kit Booking order management or customer contact processes is desirable preferably in a kit
- Working both remotely and within office locations
- Excellent understanding of Customer Service process flows
- Excellent understanding of good documentation practices and documentation retention
- Experience with reverse logistics and consignment type business (such as Medical Device Healthcare
- Markets)
- Experience working in a customer service role with team work
- Strong knowledge of IT systems & tools and their implication for business processes (Oracle / Microsoft / Salesforce preferred).
- Ability to communicate in a highly effective manner whilst recognizing the requirements of the audience.
- Must be able to work on their own initiative whilst recognizing the requirements across the team to ensure active participation which enables the team to be organized according to workload priorities and business demands.
Who are Stryker
Stryker is one of the worlds leading medical technology companies and together with our customers we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies including orthopaedics medical and surgical and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information please visit our website at www.stryker.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
