Driver License Examiner Assistant Exeter
Driver License Examiner Assistant Exeter
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$ 42437 - 63343
1 Vacancy
Job Description
THE POSITION
- This role functions as an Assistant to the PennDOT Driver License Examiner and is pivotal in enhancing highway safety. The position involves supporting the processing of customers at the Driver License Center where a key responsibility includes meticulously examining identity documents. This scrutiny is essential in the fight against identity theft and fraud ensuring that the integrity of the licensing process is upheld and that only legitimate individuals receive their driver licenses.
DESCRIPTION OF WORK
The role of the Driver License Examiner Assistant is situated within a Driver License Center where it is tasked with delivering driver licensing services and related support to the public. This position entails a professional greeting of customers engaging directly with them to verify identification assist in the completion of application forms and input relevant data into online driver license application systems. The assistant is responsible for distributing necessary forms and informational brochures tailored to the specific needs of customers.
In addition the assistant administers standardized knowledge assessments to gauge applicants comprehension of motor vehicle regulations driving laws and traffic control devices. A vision screening is conducted for all applicants using a telebinocular instrument to assess visual acuity. The assistant is also responsible for entering test results and customer applications into online software systems via a PC terminal.
The position requires the ability to independently address inquiries and concerns from the public necessitating a thorough understanding of the services offered and the requirements for each including the criteria for obtaining REAL ID and nonREAL ID products. The assistant provides guidance on various services related to drivers license or identification card renewals duplicates outofstate transfers motorcycle licenses and commercial drivers licenses including knowledge of the associated restrictions and endorsements.
Upon request the assistant generates Restoration Requirements Letters for customers who visit in person. It is crucial for the assistant to ensure that the appropriate fee waiver codes are utilized and accurately documented whenever a fee waiver is applicable for processing customer transactions adhering to all Fee Waiver Guidelines. The assistant must strictly follow the Driver and Vehicle Services Customer Service Policy and comply with all REAL ID regulations including issuing and scanning the NonNative Born US Citizen/NonUS Citizen Courtesy Form when additional information is required.Interested in learning more Additional details regarding this position can be found in theposition description.
Work Schedule and Additional Information:
- Fulltime employment; 80 hour biweekly.
- Work hours are 8:15 AM to 4:45 PM Tuesday Saturday with 30minute lunch.
- This position may require travel and overtime.
- Salary:In some cases the starting salary may be nonnegotiable.
- You will receive further communication regarding this position via email. Check your email including spam/junk folders for these notices.
REQUIRED EXPERIENCE TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:- One year of experience obtaining evaluating and providing information to the public.
Other Requirements:- You must meet thePA residency requirement. For more information on ways to meet PA residency requirements follow thelinkand click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:- This position requires the selected candidate to undergo and pass a Fingerprint and NameBased Criminal History Check prior to employment
Commonwealth employees who wish to use their seniority rightsmustapply to the internal posting for their seniority rights to be considered.
How to Apply:
- Resumes cover letters and similar documents willnotbe reviewed and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e. relevant detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date.Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law 51 Pa. C.S. 7103 provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans go towww.employment.pa/Additional%20Info/Pages/default.aspxand click the Veterans Preference tab or contact us at.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit develop and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race color religious creed ancestry union membership age gender sexual orientation gender identity or expression national origin AIDS or HIV status disability or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application including all supplemental questions serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/testoncefor this posting.
- Your results will be provided via email.
Employment Type
Full-Time
