Service Designer
Service Designer
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Job Description
Were an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide humancentred solutions that lead to positive outcomes. We do this with multidisciplinary teams of strategists architects developers designers and analysts working closely alongside client stakeholders and end users.
We operate as a flat organisation and believe in trusting and supporting our team to operate independently making the most of their expertise. We believe in giving everyone an opportunity to continually learn and grow in the direction they choose and we actively help people to shape the career they want. We take worklife balance seriously enabling people to work flexibly where possible and we strive to create a fun and relaxed working environment allowing our team to thrive.
We believe diversity makes us a stronger company and we seek to employ people with different ideas styles and skill sets each able to contribute in unique ways. This diversity engenders a richer more creative environment one in which our people clients and endusers can all benefit.
Requirements
Were looking for a Service Designer to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.
Youll be a great listener and communicator with a creative structured and logical approach towards understanding problems and designing inclusive humancentred experiences.
Were specifically looking for a pragmatic team player with an appreciation of both business and user needs whos keen to develop their Tshaped skills and is not afraid to take on new challenges
Usercentred design
- You understand usercentred design activities at all levels from the big picture through to detailed interaction visual content and information architecture design.
- Youre able to understand facilitate and communicate a vision of change from both business and user perspectives.
- Youre experienced in mapping service experiences and defining changes to meet user and business needs.
- Youre experienced at rapid prototyping to test iterate and validate solution designs.
- Youre able to produce concise artefacts (e.g. personas journey maps blueprints user stories) to help communicate user and business needs.
- Youre experienced at working with agile development teams and stakeholders to codesign products and services to meet user needs.
- Youre also able to support and coach teams and stakeholders in the use of usercentred design and agile methodologies.
- You advocate for and ensure high standards of usability accessibility and inclusivity for products and services.
- You have a detailed understanding and experience of working to the Government Service Standard. (essential)
Research and analysis
- You know how to map and engage with different stakeholder groups.
- Youre able to carry out user research across internal and external user groups utilising different research methods as appropriate.
- Youre experienced in the analysis and synthesis of qualitative and quantitative research data and findings and are able to communicate insights in an engaging and concise way to engage stakeholders in datainformed decisions.
- You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.
Communications and productivity
- You have excellent verbal/written listening and facilitation skills and are confident in communicating with stakeholders at all levels.
- You have the technical literacy to understand (at a highlevel) technical processes concepts and constraints.
- You have the ability to recognise and work within project constraints supporting colleagues to ensure delivery of value to the client and their users.
- Youre keen to support the development of Solirius internal culture tools processes and growth opportunities.
The ideal candidate will share our values and be aligned with our ways of working and as your career progresses you can expect to work across all areas of the development lifecycle from strategy to implementation and to take on assignments in different sectors. This will provide you with a broad base of experience from which to continue building an outstanding career.
Candidates should be open to working in different locations for different clients. Although most of our work is remote candidates should be happy to meet regularly in our London office and travel as client needs dictate.
Equality & Diversity:
Solirius Consulting is an equal opportunities employer. We are committed to creating a work environment that supports celebrates encourages and respects all individuals and in which all processes are based on merit competence and business needs. We do not discriminate on the basis of race religion gender sexuality age disability ethnicity marital status or any other protected characteristics.
Should you require further assistance or require any reasonable adjustments be put in place to better support your application process please do not hesitate to raise this with us.
Benefits
- Competitive salary dependent on experience
- Flexible working / Work from home
- Generous annual discretionary bonus
- 25 days annual leave bank holidays
- 5 days allocated development training per year
- Contributory pension
- Gym membership
- Annual away days and social events
Employment Type
Full-Time
