Network Operations Tier I Analyst
Network Operations Tier I Analyst
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$ 51000 - 82000
1 Vacancy
Job Description
Responsibilities
Peraton is seeking a Network Operations Tier I Analystto join our team of qualified and diverse individuals.
This is a hybrid onsite position. Candidates must be local to Springfield or Ashburn Virginia or Orlando Florida.
Overview:
In this role you will support the Customs and Border Protection (CBP). CBP Network Management Support Services provide CBP Network(s) support and is responsible for Network(s) Management Operations and Maintenance for all CBP Network(s) infrastructure.
Day to Day Work Responsibilities:
- The Tier 1 Analyst is the NOC first tier of NOC support responsible for initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support. Includes both customer telephonesupportas well as electronically submitted requests.
- Provides polite and friendly customer service.
- The NOC Tier 1 Analyst will be responsible for monitoring network services and responding to events and alarms supporting the incident management process including defining the impact properly escalating and resolving incidents.
- Documents incident status and solutions in incident database tools.
- In addition the Tier 1 Analyst will support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment.
- The NOC operates 24/7/365 the NOC will be staffed with shift schedules and the candidate will a member of a team working one of those shifts.
- The Tier 1 technicians are part of the NOC Team that collectively work to operate and maintain the Network to meet performance and stability requirements allowing our customer to meet our business needs.
Qualifications
Basic Qualifications:
- Bachelors degree or a High School diploma and 4 years of experience.
- Must be a U.S. Citizen and must be able to obtain a CBP Public Trust.
- 2 years of experience providing support in a NOC environment.
- Experience routing and switching/Firewall (FW)/load balancing
- Working understanding of the OSI model Layers 13
- Working knowledge of TCP/IP and the functions of network technologies.
- Relevant service desk/phone support experience
- Must be able to work shift work 24 days on site depending on customer direction)
- Knowledge of Cisco Switches and Routers
- Operational knowledge of Cisco ASA Firewalls
- Operational knowledge of F5 Load Balancer devices
- Operational knowledge of Network Monitoring tools
- Use of ServiceNow ticketing application in a NOC environment.
- Candidate must demonstrate understanding of Incident Change Problem and Request management practices
Preferred Qualifications:
- Cisco Routing and Switching
- CCNA Routing and Switching
- Riverbed Netcool SPLUNK network monitoring tools
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
IC
Employment Type
Full-Time
