Fraud Investigator 1 - Winston-Salem NC
Fraud Investigator 1 - Winston-Salem NC
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1 Vacancy
Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Responsible for the detection and prevention of Fraud across multiple systems and products. Responsible for making independent decisions including identification investigation and resolution of fraud cases.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1.Ability to proficiently use a variety of fraud management tools and systems to identify investigate and mitigate fraud activity across multiple products and services.
2.Understanding of all applicable regulations to ensure any information provided is in compliance. (Regulation E Regulation Z UCC Federal Credit Reform Act (FCRA) Regulation J Regulation CC NACHA Bank Secrecy Act/AntiMoney Laundering/Patriot Act (BSA/AML) Telephone Consumer Protection Act (TCPA) Office of Foreign Assets Control(OFAC) and Identity Theft red flags.
3.Use critical thinking skills to make well supported decisions relative to the alert type and risk identified.
4.Utilize internal and external applications to assist in the investigation and research of all applicable alerts and risk identified.
5.Investigates and escalates document manipulation cases first party fraud concerns and identity theft disputes on applications and accounts for the portfolio to Fraud Investigator 2 or Fraud Manager.
6.Identifies and escalates potential fraud trends rings and scams to Fraud Investigator 2.
7.Makes recommendations on improved or new operational procedures which help mitigate fraud reduce false positives and increase efficiencies.
8.Logs and maintains fraud incidents within Truists fraud case management system.
9.Participates in fraud related projects assigned by management.
10.Performs daily review of funding files to identify fraud misrepresentation or customer service issues while escalating urgent issues to managements attention.
11.Submits timely completion and response to the BSA/AML teams for OFAC review documentation requests and general inquiries and escalates to management as needed.
12.Meet/exceeds monthly performance requirements as evidenced by Ongoing Reviews.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.Bachelors Degree
2.Ability to work in a fastpaced multitasking and teamoriented environment
3.Strong verbal and written communication skills
4.Ability to focus on tasks at hand interpret information logically to solve problems and answer questions via phone and email appropriately
5.Ability to provide clients and teammates with excellent service
Preferred Qualifications:
1.Banking Fraud Operations Experience
2.Cyber/Digital Fraud Experience
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Employment Type
Full-Time
