Credit Representative

The Credit Representative is responsible for contacting Worldpac customers to collect past due receivable
balances. This will include negotiation of payment arrangements resolution of customer disputes and
working with internal teams to accomplish KPIs objectives.

The role will work closely with internal Credit team members and Commercial Sales and Customer First
teams as necessary to resolve customer concerns causing delays in payments. The role will work with
Collections management team on proper escalation of customers with payment issues. A strong customer
service mindset is required for success.

The role will work closely with crossfunctional departments and Credit team members to coordinate daily
workflow and ensure compliance with SLAs. This role will work closely with key customers and the crossfunctional teams to understand and resolve issues while adhering to established company policies and
procedures.

Daily aging report monitoring and follow through on collection to assure that delinquent accounts
are worked based on priority and in a timely manner and properly notated
Develop and maintain positive working relationships with all customers within assigned A/R
portfolio
Reconciliation of past due balances with clear and concise communication to our customers sales
staff and management to resolve disputed balances
Resolves disputed and unapplied items on the customer accounts
Works with internal and external customer to clear open accounts receivable balances
Makes recommendations for setting up customer payment plans placing customer accounts on hold
and accounts to be placed with 3rd party collections and bad debt
Works in a team supportive environment
Performs other collection related duties as required by management
Complies with all established policies and procedures
Ability to organize and interpret data as well as communicating analytic results/recommendations
Able to manage multiple tasks simultaneously to completion with sound business judgment
Credit hold review and order releases per company policy guidelines
Special projects as assigned

Available to work occasionally outside of regular hours including Saturday as needed

Minimum Associates degree in Business related field preferred or equivalent experience in lieu of
Associate degree
2 years experience in a credit and collections or customer facing role
Effective collections issue resolution deduction management and negotiation skills
Collaborative attitude as well as strong analytical and investigative skills
Proven ability to work both independently and as a team member
Understanding of basic accounting and bookkeeping procedures
Ability to communicate professionally and effectively with all levels of internal and external
management through various methods of communication
Ability to define problems identify solutions and follow through to completion
Excellent verbal and written communication
Strong decisionmaking skills with strong attention to detail and action results oriented
Working knowledge of AS400 system
Excellent customer service skills
Knowledge of transactional processes and systems
Proficient in Microsoft Excel Word Outlook and various business software systems as needed
Results Orientation
Process Improvement Mindset
Ability to adapt to changing environments

Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job please contact for assistance.

Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or expression national origin disability or veteran status.

Worldpac offers a comprehensive benefits package designed to support the health financial wellbeing and worklife balance of its employees. Key benefits include:

Health and Wellness:

• Medical dental and vision insurance plans to cater to various healthcare needs.
• Health Savings Accounts (HSAs) with company contributions for eligible plans.
• Flexible Spending Accounts (FSAs) for medical and dependent care expenses.
• Employee Assistance Programs (EAP) offering confidential counseling and support services.

Financial Benefits:

• 401(k) retirement plan with company match to assist in future financial planning.
• Life and Accidental Death & Dismemberment (AD&D) insurance for financial security.
• Shortterm and longterm disability insurance to protect income during unforeseen circumstances.

Additional Perks:

• Paid time off including vacation days and holidays to encourage rest and personal time.
• Employee discounts on products and services.