Contract Service Dispatcher
Contract Service Dispatcher
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Its your time make it matter.
At Peterson we partner with our customers to build the future. For over 85 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges backup power at hospitals firefighting concerts and moving goods; we are everywhere you look. At Peterson you dont just have a career you have a purpose.
Our familyoriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.
You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.Peterson offers competitive wages generous benefits and promotional opportunities at a familyowned and operated business.Its time to use your skills and passion to do work that matters!
Job Description
Peterson Cat has then need for an experienced Contract Service Dispatcher based at either our Hillsboro or Eugene OR. The person in this position will cover the central region of Oregon into northern California.
SUMMARY
This position is responsible for coordinating the assignments of service technicians and materials to accomplish repairs done in the field and administration of related paperwork. This position will work closely with Service Management other departments CAT representatives and customers to ensure timely and accurate job completion.
ESSENTIAL JOB FUNCTIONS
The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Plan and establish daily production schedules of company service technicians for a wide variety of customer job assignments.
Ensure proper allocation to work site load capacity and efficient utilization of workforce and equipment.
Order and track material inventories production progress and other factors that affect schedules.
Prepare all paperwork and correspondence as directed by the Field Service Supervisor.
Modify and adapt service schedules and issue order changes to accommodate revisions cancellations or priorities.
Interface with all appropriate departments/staff in schedule creation progress updates problem analysis and corrective action recommendations.
Identify document and implement opportunities for continuous improvement.
Maintain and update equipment contract files in DBS CT and EMT.
Maintain and utilize Service Scheduler.
Maintain text notes and Site Surveys.
Open and Close work orders with accuracy.
Send all necessary reports to customers.
Process customer payments.
Organize and forward all necessary documentation to the ISR.
Request and provide COIs to customers.
Must input and maintain customer information in CRM and Sales Link.
Act as backup for the field service supervisor and/or the ISR.
Maintain and submit necessary paperwork and reports in a timely and complete manner such as quotes and expense reports etc.
Review and act upon department reports.
Follow up on projects as needed to ensure completed job; maintain good customer relations through frequent contacts; intercede to solve problems and disputes; enhance relationships within scope of Company Mission Statement.
Provide materials and literature to support promotional efforts; coordinate and participate in facility visits and trade shows; keep customers informed of new products and changes.
Cooperate communicate and work closely with sales service and parts personnel.
Seek out identify and promote cost improvements.
Perform other duties as assigned by manager.
Maintain punctual regular and predictable attendance.
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily safely and in alignment with Petersons core values. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates Degree from a fully accredited college in a closely related field; and a minimum of 2 years of directly related experience in service dispatching preferably in a heavy industrial environment with; or an equivalent combination of education and work experience.
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Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities females veterans and individuals with disabilities are encouraged to apply. A drug screen and background check is required.Employment Type
Full-Time
