SharePoint Support Analyst 2264
SharePoint Support Analyst 2264
Posted on :
15-03-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
SharePoint Support Analyst
Contract Length:1218 months
Location:Austin TX (Remote must be local to the Austin area)
Our client is looking for a dynamic energeticSharePoint Support Analystwho welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with limited supervision and have the ability to successfully use initiative and independent judgment in a facepaced environment.
**NOT ACCEPTING 3RD PARTY CANDIDATES AND NO 1099
Required Experience
Duties:
Genius Road LLC is proud to be a Certified Womens Business Enterprise an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications merit and business need.
Contract Length:1218 months
Location:Austin TX (Remote must be local to the Austin area)
Our client is looking for a dynamic energeticSharePoint Support Analystwho welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with limited supervision and have the ability to successfully use initiative and independent judgment in a facepaced environment.
**NOT ACCEPTING 3RD PARTY CANDIDATES AND NO 1099
Required Experience
- Associates Degree in Computer Science or related field preferred
- 5 years of experience in the IT field or related area with 4 years experience in a Help Desk/Service Desk support environment
- Strong proficiency with SharePoint Lists Microsoft O365 applications
- Prior experience working in a large enterprise or government entity is preferable
- Strong experience working with Help Desk software (e.g. ticketing systems knowledge bases)
- Ability to interface with all levels of the organization and understanding overall best practices
- Preferred experience with Remedy / BMC Helix
- Excellent communications skills (verbal and written)
- Effective time management skills
- Passion to provide outstanding customer service
- Sound troubleshooting technical skills with an aptitude for problem solving
- Ability to work independently towards goals
- Highly motivated and flexible
- Excellent work ethic and highly organized
Duties:
- Receive incident request calls from external users and perform documentation in Helix system
- Evaluate bugs failures and systemic problems and document necessary steps for resolution
- Install applications hardware parts and/or equipment
- Perform support analysis including: troubleshooting diagnosis and repairing products
- Communicate ongoing problems and fixes internally and with customer
- Ensure resolution of incidents per department guidelines and service level agreements
- Monitor open tickets and escalate as necessary to appropriate team
- Consider sitespecific information like hardware operating systems and user requirements to appropriately resolve problems
- Report on product and service problems and guide customers on product features product selection configuration and implementation
- Propose updates to process and procedures to ensure future efficiency in ticket/call volume completion
Genius Road LLC is proud to be a Certified Womens Business Enterprise an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications merit and business need.
Required Experience:
IC
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
