Quality Assurance Coordinator
Quality Assurance Coordinator
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Job Description
Posting Date
03/12/25Application Deadline
03/21/25Pay Range
$53950 $90000 annuallySalary offers are based on the candidates equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation
Job Type
UnclassifiedDepartment
County AttorneyAbout the Position
The Quality Assurance Coordinator with the Diversion Strategies Group will continuously examine diversion case processes for improvement recommend and implement effective practices resolve diversion case processing issues and assist in diversion program contract monitoring and diversion program evaluation.
Make a direct impact on program effectiveness through innovative and strategic solutions apply today!
About the Office of the County Attorney
We believe in integrity. We believe in justice for all. And we are proud to deliver highquality prosecution comprehensive victims services crime prevention programs and more to the residents of Maricopa County. If you would like to utilize your talents and skills to stand up for Maricopa County apply today and join our team!
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional worklife balance with hybrid and alternative work schedule options
Opportunities for growth and development within Maricopa County
Lowcost highvalue healthcare for you and your qualifying dependents
Paid vacation sick time and parental leave
Extensive wellness program including healthcare premium discounts
Employee discounts for goods and services
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27 monthly contribution rate and includes a 100 employer match on Day 1
Learn more at Work With Us Maricopa County AZ
We Require
Two years of experience in coordinating and administering public programs and services
Bachelors degree in a field related to the program area
Postsecondary education may substitute for one year of the experience requirement
We Also Value
Program management experience in a human services or criminal justice environment
Experience with electronic case management systems in a human services or criminal justice environment
Experience working with Prosecutor by Karpel (PbK)
Proficiency in creating and organizing Excel spreadsheets pivot tables and databases
Experience with large group public speaking and training facilitation
Job Contributions
Examine diversion program case processing steps performed by administrative professional staff to ensure efficiency; develop and implement continuous quality improvement processes
Work with MCAO technology staff in the development and maintenance of the diversion program: custom reports case flows and event codes
Work with MCAO and diversion contractor technology staff on electronic feed maintenance and expansion
Monitor daily/weekly reports on electronic transmissions between MCAO and diversion contractor staff; resolve issues as they occur
Respond to efile issues between diversion contractor staff and the courts
Audit and maintain processes for diversion program discharge reports for missing or vague information; request amended discharge reports from the diversion contractor staff
Respond to prosecutor or defense counsel requests for additional information concerning a defendants unsuccessful discharge from a diversion program; may involve obtaining communication history between diversion contractor staff and the defendant or other relevant case details maintained by the diversion contractor
Audit drug testing portals for operational reliability and compatibility with diversion program discharge reports
Maintain Diversion Contractor Incident Log and follow up with Contractor as needed
Assist in obtaining death certificates or formal confirmations of death when a diversion program participant is reported to be deceased
Train MCAO diversion staff diversion contractor staff prosecutors and defense attorneys when implementing new or amended diversion program case processes
Assist in program evaluation activities including observation practices to evaluate program adherence to effective intervention principles monitor diversion contactor corrective action plans
Working Conditions
Work occurs primarily in an indoor office environment. May require long periods of sitting to complete job tasks and computer activities manage frequent interruptions time pressures high work volumes and multiple unscheduled tasks simultaneously
Ability to travel to and from various county locations for meetings training and activities offsite with vendors using personal vehicle
After a successful sixmonth period after hire employees may be eligible to telework up to 16 hours per week or an alternative work schedule with supervisor approval and business need
Tasks require the ability to operate office equipment and move up to 20 pounds.
Must currently possess or have the ability to obtain a valid Arizona Drivers License at the time of hire
Must have the ability to obtain and maintain security clearance
The Maricopa County Attorneys Office requires a thorough background check of all successful candidates and is authorized to test prospective employees for the presence of illegally accessed .Drug testing is conducted once an offer has been extended and before placement
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a preemployment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safetysensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
IC
Employment Type
Full-Time
