Customer Service Associate Mercedes-Benz

RBM OF ATLANTA

MERCEDESBENZ SERVICE CONCIERGE

RBM of Atlanta is a privately owned and family operated MercedesBenz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients. We were awarded Best of the Best from MercedesBenz Georgias only 6 time winner. We are also recognized as a J.D Power Dealer of Excellence and the first MercedesBenz dealer to be honored for 4 consecutive years!We have the largest service center and the largest parts inventory in the state of Georgia. We are deeply established in the southeast and have been Atlantas MercedesBenz Connection since 1964. RBM of Atlanta has a diverse DrugFree workforce and is an Equal Opportunity Employer.

Benefits:

• Competitive hourly wage $16.00 per hour
  • Parttime positions available If youre currently in schoollooking for an internshipor have other commitmentswe can accommodate yourschedule
  • Fulltime positions available with benefits
  • Great work/life balance Dealership is closed Sundays so you can spend time with family and friends
  • Paid holidays sick time and vacations for fulltime employees Earn vacation from your 1st day of work!
  • Get paid EVERY Friday by direct deposit
  • Sales spiffs and bonus opportunity
• Paid training and certification
  • Flexibility to train associates familiar with other brands including: BMW Lexus Infiniti Acura Cadillac Honda Toyota Ford GM Chrysler Nissan etc.
  • Flexibility to train associates with similar experience such as: Receptionists Cashiers Loaner Car Agents Front Desk Clerks etc.
  • Many career paths in both service and sales many of our associates have been promoted to other roles in the dealership
• Competitive insurance and retirement benefits available for fulltime employees
  • Medical and dental insurance coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Longterm and short term disability insurance
  • $25000 companypaid life insurance for fulltime employees (additional coverage available)
  • 401(k) retirement plan with company match
• Employee discounts for parts service detail and vehicle purchases free carwash onsite
• Onsite parking

SERVICE CONCIERGE ESSENTIAL JOB DUTIES

The primary goal of a Service Concierge is to ensure our clients have a truly exceptional experience when coming in for Service. The concierge primary responsibility is to maintain the high quality standards of the business by providing outstanding customer service treating each customer with care and the utmost standard of professionalism. You are part of the air traffic control team to ensure clients get to the right person at the right time. You will provide our clients with answers to their questions and navigate them through the service appointment process seamlessly while ensuring business policies and procedures are followed at all times.

If youre currently working as a receptionist cashier call center associate front desk clerk concierge or just enjoy helping people Apply Today!

• Warmly greet and welcome clients and other guests to the dealership.
• Checkin clients for service appointments and ensure that no client waits too long to speak with an advisor.
• Manage the waiting area and amenities.
• Actively listen to our clients and their needs and interpret body language in order exceed clients expectations solve problems and deescalate issues.
• Record details of inquiries comments and complaints. Proactively communicate potential issues to management and other departments in order to provide the best possible customer experience.
• Generate courtesy car loaner agreements explain terms to clients collect required documentation and complete vehicle inspections.
• Checkout clients picking up their vehicles from service collect payment complete courtesy car returns and connect clients with their advisor or manager if they have questions.
• Abide by company policy and departmental best practices and proceduresand other duties as assigned.

Requirements and Qualifications:

• Prior to being employed applicants for employment must participate in RBMs normal screening process which includes: completing a full employment application; satisfactory criminal credit and driving records checks (where applicable); inperson interviews and other inquiries.
• High school diploma or the equivalent and authorized to work in the USA for any employer.
• Previous experience in a similar role with similar responsibilities.
• Basic communication and problem solving skills;Basic mathematical skills using American units of measure.
• Physical demands include: frequently position body and move in order to greet clients retrieve files inspect and drive vehicles detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally 10lbs frequently); operate tools and equipment; repetitive motion. Work is conducted inside outside and in a shop environment in proximity to moving vehicles.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary: $16.00 per hour

Job Type: FullTime

Hiring Immediately

Experience Level: Entry Level