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An Assistant General Manager is responsible for the daily of the Mission Statement which includes providing First Class Service to every customer while partnering with the General Manager to ensure consistent and timely of company policies and procedures. An Assistant General Manager is assigned specific leadership responsibilities within Zone(s) terminal(s) or other support areas.
Specifics Include:
Service
Promptly resolve all customer service and associate issues in accordance with our Core Values
Exceed First Class Service standards and behavior with every customer business partners and peers
Treat customers and peers in accordance with the core values of the company
Operations
Ensure store merchandising standards are consistently executed per the company guidelines
Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company while holding the team accountable to such standards
Financial/Business
Influence and make recommendations to help achieve performance objectives in the areas of sales expenses inventory control and payroll while monitoring overall P&L results and formulating actions plans as needed
Leadership/People
Train motivate and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics implementing promotional programs and coordinating special events
Build strong business relationships with airport management brand partners and the Support Center Team through the use of clear consistent communication
Monitor and address performance issues in a timely manner while providing ongoing coaching and counseling
Perform all basic human resource functions including interviewing succession planning training scheduling and performance reviews
Other duties as assigned
Job Qualifications
Education:
Bachelors degree and high school diploma or equivalency required
Experience:
Minimum three 3 years of leadership in merchandising the service industry and/or operations environment
Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
Exceptional customer service skills and an ability to communicate effectively using the English language
Selfstarter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
Proficiency required in reading writing mathematics cash handling/ reporting
Proficiency required in Microsoft Office
Ability to pass the Federal Criminal History Records Check Paradies Background Check and the applicable Department of Transportation requirements
Physical Requirement
Standing for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs. perform essential job functions such as standing for extended periods bending reaching climbing a ladder and walking long distances Working Environment Indicate if normal office environment or if exposed to any hazards.
Retail stores warehouses or office environments Travel Requirements List travel requirements of the job by indicating typical weekly monthly or annual percentage of time. Indicate whether travel will be domestic or international. If no travel requirements indicate N/A.
Occasional travel may be required based on the needs of the business
Required Experience:
Director
Full-Time