Partner Operations Manager
Partner Operations Manager
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Job Description
About Zapier
Were humans who simply think computers should do more work.
At Zapier were not just making softwarewere building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. Youll collaborate with brilliant people use the latest tools and leverage the flexibility of remote work. Your work will directly fuel our customers success and as they grow so will you.
Job Posted: 2/14/2025
Location: North America
Were looking for a Partner Operations Manager with a demonstrable track record of building and scaling operational solutions.
This individual contributor role will build and own the operational strategy systems architecture and analytics requirements for Zapiers Channel Partner Programs and internal processes.
The role reports to the Partner Operations team that serves Zapiers Ecosystem & Channel organization.
Ideal candidates have a broad range of skills with established deep technical analytical and strategic expertise. This subjectmatter expert role collaborate with crossfunctional teams spanning Partnerships Product RevOps Marketing Data Support and Finance. Strong autonomy and excellent communication skills (written verbal) are required to thrive in Zapiers fully remote culture.
If youre an experienced operator energized by fastmoving distributed environment and you excel at owning highly complex projects end to end wed love to chat.
About You
You have 6 years of proven operational success.
Youre a subject matter expert. Youve sourced designed and implemented highly technical operational solutions ideally collaborating with crossfunctional teams in SaaS or similar B2B contexts. Youve experience prioritizing across crossfunctional stakeholders user needs short to long terms and resource capacity planning.You learn quickly and on your own.
You enjoy learning and have a track record of proactively acquiring new skills. Youre able to infer skim to quickly determine courses of action and know how to uncover context when needed. At work you are often the one to adopt champion and enable new process and tools among teams. If youre not already proficient with the tools named below you would be by the end of your onboarding.You are highly proficient with iPaaS APIs and SaaS technologies.
You have handson expertise in automation platforms (pref. Zapier) and you have significant expertise leveraging APIs (both directly and via integrations) to build systems spanning multiple tools and types of users. Youre familiar with CRM/PRM platforms (pref. Magentrix) and marketing automation suites (pref. HubSpot).You demonstrate ownership and autonomy in everything you do.
Youre able to create and deliver functional roadmaps and execute on them without supporting teams (you are the supporting team). You identify opportunities and issues without being prompted. You balance multiple project timelines effectively escalate challenges early and drive work to completion with minimal guidance.You can deliver operational excellence in a fully remote selfdriven setting.
Youve succeeded in asynchronous globally distributed teams. You bring structured communication habits are proactive about uncovering information and can coordinate across multiple stakeholders and time zones.You leverage tools to amplify your capabilities.
You apply intentional processes and rituals so you and teams work more effectively together. You use AI extensively to learn and accomplish across both highly technical and nontechnical needs. Youve regularly used AI to understand and produce functional code for workflows webpages and more.You excel at proactive communication and stakeholder enablement.
You document thoroughly keeping teammates and leadership in the loop. You seek out the right people or channels for support early and consistently. Youre adept at producing both highlevel enablement materials and indepth technical guides for varied audiences.Youre comfortable context switching between technical and strategic planning.
You are able to architect endtoend solutions and personally implement them from broad organizational objectives. You rapidly gather requirements then deliver functional solutions that scale. These span from complex crossfunctional collaboration strategy to sophisticated technical systems.Youre datadriven and analytical.
You are comfortable writing SQL queries building dashboards leveraging BI tools and digging into data to inform decisions. You can also translate data insights into meaningful recommendations for crossfunctional partners and leadership.Preferentially: Youre skilled at designing and managing channel partner programs.
Ideally you have experience building and administering partner portals managing payouts and reporting on partner performance. You understand how to create frictionless experiences for both the partners and internal crossfunctional teams.
What Youll Do
Architect and execute longterm projects: Scope design manage and deliver operational solutions Zapiers Channel program
Own the Channel Ops roadmap: Drive the vision and for partner operations. Collaborate with leadership and crossfunctional partners to ensure alignment on timelines and outcomes.
Build partner product experiences: You will own Zapier Partner Portal development. You will proactively solve for the needs of solution partners and Channel teams. This will involve process product development user experience design business intelligence and establishing automated systems.
Build and scale automated systems: Leverage Zapier (and other automation tools) to build large scale multisystem solutions that span internal teams all Zapier partners the users they serve and a wide variety of inhouse and third party software.
Enable and train stakeholders: Ensure stakeholders have the enablement they need and tools work as expected. Deliver training and resources to help both internal teams and external partners leverage new systems effectively.
Deliver visibility into performance and impact: Set up and maintain analytics solutions that track channel impact revenue and partner activity. Present insights regularly to stakeholders and leadership.
Drive crossfunctional collaboration: Engage with RevOps Product Data Support and Finance to ensure all internal requirements are met and all operational solutions effectively integrate with other teams external systems and processes.
Maintain and update solutions for efficiency: Proactively identify areas for improvement while ensuring risks are foreseen and issues handled. Build scalable solutions that bring value to users user partners and internal teams. Reduce manual work when automation is the answer or add human involvement when manual is preferable to overengineering.
How to Apply
At Zapier we believe that diverse perspectives and experiences make us better which is why we have a nonstandard application process designed to promote inclusion and equity. Were looking for the best fit for each of our roles regardless of the type of companies in your background so we encourage you to apply even if your skills and experiences dont exactly match the job description. All we ask is that you answer a few indepth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however if you receive an offer you will need to include your most recent educational experience as part of our background check process.
After you apply you are going to hear back from useven if we dont see an immediate fit with our team. In fact throughout the process we strive to never go more than seven days without letting you know the status of your application. We know well make mistakes from time to time so if you ever have questions about where you stand or about the process just ask your recruiter!
Zapier is an equalopportunity employer and were excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someones identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity Inclusion Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants including those with criminal histories consistent with applicable laws.
Zapier is committed to inclusion. As part of this commitment Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process please contact .
Application Deadline:
The anticipated application window is 30 days from the date job is posted unless the number of applicants requires it to close sooner or later or if the position is filled.
Even though were an allremote company we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
Required Experience:
Manager
Employment Type
Full-Time
