Transformation Graduate - European Operations Team

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide evergrowing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.

Job Description

Were looking for motivated and detailed oriented graduate to join our Operations Team dedicated to provide best in class support to our customers globally.

Our 2year graduate program (undergraduate) will give you the opportunity to learn all aspects of the business and you will complete three rotations of 8 months

• Back Office Operations

• Front Office Operations

• Process Improvement & Reporting Team

Responsibilities

• Learn & perform a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.

• Learn and support customer service teams resolving customer problems and responding to customer requests for information or provides quality service to our merchants

• Learn how to enter new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving classifying consolidating and summarizing documents and information; completing reports and providing administrative support.

• Learn to analyze data identify trends and recommend improvements to improve the customer experience.

• Learn and gain knowledge in the area of banking & payment rules and regulations

• Collaborate with stakeholders from across Operations to help support streamline processes to enhance customer experience

From day one youll make meaningful contributions to our business while developing your business acumen sharpening your skills and growing your network.As a graduate youll receive:

• Intentional onthejob learning supplemented with formal professional development

• Immersive experiences to build skills that are in demand today and in the future

• Transitional support catered to your unique needs as a student

• A cohort and network of peers advisors and senior leader advocates

• Social and volunteer events that build meaningful connection

Who were looking for

Were looking for intellectually curious and creative thinkers who can think on their feet and thoughtfully react to a changing market.

Core Bahaviours

• Collaboration Build partnerships and promote a culture of teamwork.

• CustomerCentricity Build strongcustomerrelationships and delivercustomercentric solutions.

• Drive for Results Hold self and othersaccountable to consistently achieve meaningful results.

• Ethics & Trust Maintain high ethical standards; gain the confidence and trust of others through honesty integrity and authenticity.

• Inclusion Build a culture of equity and inclusion in which diverse ideas talent and perspectives are welcomed and encouraged.

• Risk Appropriately identify and manage risks in compliance with applicable laws rules and regulations and with Company Policy.

Basic qualifications:

• Pursuing a Bachelors degree ideally in Business International Business or Economics with a target completion date of May 2025

• Excellent analytic skills with the ability to extract collect organize analyze and interpret trends or patterns in complex data sets

• Project management skills with ability to manage multiple tasks/projects anddeadlines simultaneously.

• Eager to learn and understand financial and payments markets

• English Level C1 Request for English CV

• One year or less industry experience.

• Ability to start graduate program on 2 Sept 2025

Preferred qualifications

• Strong written and verbal communication skills

• Excellent interpersonal skills

• Strong in Excel and PowerPoint

• Attention to detail

Location:PuawskaWarszawa 3 days office & 2 days home)

Contract:2 year Fixed Term Employment Contract

This position is not eligible for visa sponsorship.

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.

Benefits:

We offer an exciting fastpaced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.