Workforce Optimization Real Time Analyst

We Put the World on Vacation

The Real Time Analyst is responsible for Intraday Management The ability to apply critical thinking skills and use decisive judgement to take appropriate actions in a fastpaced environment. Trend real time arrival patterns identify anomalies and make adjustments accordingly. Coordinate all activities across a multisite environment to meet service levelobjectives in a realtime manner. This position will report to the Workforce Optimization Real Time Supervisor.

How Youll Shine

• Responsible for monitoring the realtime effectiveness of the forecast and the of the scheduling plan while effectively communicating with global business operations to address service opportunities or issues

• Serves as a subject matter expert and work force management liaison for global business operations and leadership teams to ensure consistent business goals are achieved

• Responsible for daily analysis of call volumes monitoring and adjusting staff resources to meet inbound demands and performance goals

• Enter data and information into the workforce management systems

• Coordinates current week scheduling and adherence activities ensuring performance goals are met

• Coordinates intraday schedule adjustments for current week.

• Administers overtime and undertime opportunities to support service goals

• Gathers analyzes and summarizes data from multiple sources in support of disseminating meaningful workforce data and metrics

• Current week time off administration

• Generate adhoc reports asneeded

• Special projects and duties assigned at the direction of management

• Responsible for answering calls delivered to a queue for attendance and Workforce related support

• Responds to tickets/issues in a timely manner outlined by internal service level thresholds

• Performs other duties as assigned

What Youll Bring

• High School diploma/GED Bachelors degree in a related field preferred

• Minimum 3 years Workforce Management experience

• Experience with workforce management and/or staffing software (IEX Strongly Preferred)

• Good judgment reasoning and problem solving skills

• Strong organizational skills and followthrough abilities with particular attention to detail

• Analytical and interpretive skills

• Extensive business acumen

• Excellent oral and written communication skills including presentation skills

• Ability to multitask and function in high volume area and effectively handle deadlines

• Ability to work in both a team environment and individually

• Demonstrates ability toeffectively communicate with all levels of management and nonmanagement teammembers

• Flexibility

• PC literate including advanced Microsoft Office (Word Excel PowerPoint and Outlook) product knowledge

• Selfmotivated and able to work with limited direction

• Regular consistent and punctual attendance. Must have the ability to potentially work nights and weekend or flex schedule with changing business needs

• Ability to travel up to 10

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.