drjobs Scaled Customer Success Manager

Scaled Customer Success Manager

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1 Vacancy
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Job Location drjobs

San Francisco, CA - USA

Monthly Salary drjobs

$ 110000 - 120000

Vacancy

1 Vacancy

Job Description

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from nontraditional backgrounds historically marginalized or underrepresented groups to apply.

We are seeking a dynamic and resultsdriven Scaled Customer Success Manager to join our team. In this role you will play a crucial part in managing and triaging a book of business specifically focusing on our Small and Mediumsized Business (SMB) customers. The primary objective is to ensure that customers are effectively adopting our product and experiencing a substantial return on investment.

This is a great opportunity to gain experience in a fastpaced software startup environment.

Responsibilities:

  • Monitor and track customer product adoption in order to identify customers that require additional engagement
  • Engage 1:1 with customers asneeded at critical points in the customer journey to ensure adoption
  • Host and facilitate 1:many training sessions and workshops to ensure customers have a comprehensive understanding of our product.
  • Communicate the value delivered by our product showcasing measurable benefits and return on investment.
  • Share industry best practices and success tips with customers to optimize their experience and outcomes.
  • Act as a trusted advisor by providing strategic guidance on leveraging our product for maximum impact.
  • Identify trends for common customer challenges and actively suggest ways to address them
  • Navigate through ambiguity as we continue to build and refine the scaled customer success segment
  • Partner crossfunctionally to turn customer successes into measurable retention improvement

Qualifications:

  • Proven experience in a customer success or account management role particularly with SMB customers.
  • Strong communication and presentation skills with the ability to articulate complex concepts clearly.
  • Comfortable challenging customers and driving conversations around product optimization.
  • Ability to operate in a fastpaced environment and adapt to changing priorities.

*Must be willing to work a hybrid schedule from our SF office 3 times a week*

Compensation Range:

$110000 $120000 OTE with an 80/20 split

For cash compensation we set standard ranges for allU.S.based rolesbased on function level and geographic location benchmarked against similar stage growth companies. In order to be compliant with local legislation as well as to provide greater transparency to candidates we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise and may vary from the amounts listed above.

About us

Handshake is the career platform for Gen Z. With a community of over 17 million students alumni employers and career educators Handshakes network is where career advice and discovery turn into first second and third jobs. Nearly 1 million companies use Handshake to build their future workforcefrom Fortune 500 to federal agencies school districts to startups healthcare systems to small businesses. Handshake is built for where youre going not where youve been.

When it comes to our workforce strategy weve thought deeply about how worklife should look at Handshake. With our hybridwork model employees benefit from collaboration and shared team experiences three days per week in our vibrant offices and enjoy the flexibility of remote work two days per week. Handshake is headquartered in San Francisco with offices in New York London and Berlin.

What we offer

At Handshake well give you the tools to feel healthy happy and secure.

Benefits below apply to employees in fulltime positions.

  • Equity and ownership in a fastgrowing company.
  • 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for nonbirth giving parents.
  • Comprehensive medical dental and vision policies including LGTBQ Coverage. We also provide resources for Mental Health Assistance Employee Assistance Programs and counseling support.
  • Handshake offers $500/360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
  • Generous learning & development opportunities and an annual $2000/1500/1850 stipend for you to grow your skills and career.
  • Financial coaching through Origin to help you through your financial journey.
  • Monthly internet stipend and a brand new MacBook to allow you to do your best work.
  • Monthly commuter stipend for you to expense your travel to the office (for officebased employees).
  • Free lunch provided twice a week across all offices.
  • Referral bonus to reward you when you bring great talent to Handshake.

(USspecific benefits in addition to the first section)

  • 401k Match: Handshake offers a dollarfordollar match on 1 of deferred salary up to a maximum of $1200 per year.
  • All fulltime USbased Handshakers are eligible for our flexible time off policy to get out and see the world. In addition we offer 8 standardized holidays and 2 additional days of flexible holiday time off. Lastly we have a Winter #ShakeBreak a oneweek period of Collective Time Off.
  • Family support: We partner with Milk Stork to provide comprehensive 100 employersponsored lactation support to traveling parents and guardians. Parental leave coaching and support provided by Parentaly.

(UKspecific benefits in addition to the first section)

  • Pension Scheme: Handshake will provide you with a workplace pension where you will make contributions based on 5 of your salary. Handshake will pay the equivalent of 3 towards your pension plan subject to qualifying earnings limits.
  • Up to 25 days of vacation to encourage people to reset recharge and refresh in addition to 8 bank holidays throughout the year.
  • Regular offsites each year to bring the team together opportunity to travel to our HQ in San Francisco.
  • Discounts across various high street retailers cinemas and other social activities exclusively for Handshake UK employees.

(Germanyspecific benefits in addition to the first section)

  • 25 days of annual leave 5 days of a winter #ShakeBreak a oneweek period of Collective Time Off across the company.
  • Regular offsites each year to bring the team together opportunity to travel to our HQ in San Francisco once a year.
  • Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
  • Discounts across various high street retailers cinemas and other social activities exclusively for Handshake Germany employees.

Looking for more Explore our mission values and comprehensive US benefits atjoinhandshake/careers.

Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation please let your recruiter know during initial communications.


Required Experience:

Manager

Employment Type

Full-Time

About Company

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