Account Manager

About the role

This role is on offer initially as an approximately 10 month Secondment commencing in April 2025.

As our next Account Manager you will play a pivotal role in the future of Northlines growth brand awareness and reputation.

In this officebased role you will be the key customer account contact for a statebased portfolio of customers with a high level of commitment to meeting their needs and providing them with exceptional service. You will also have a focus on growing your portfolio and seeking new business opportunities.

Reporting into the Account Manager Supervisor you will be supported by a fantastic team who work together to deliver an excellent experience to our valuable customers finding the best freight solutions and ensuring their valuable products reach their destination safely.

Key Responsibilities

• Manage and grow a set portfolio of customers using established criteria ensuring Northlines service provision is meeting KPIs and drive engagement to secure future revenue opportunities.
• Be the first point of sales contact for each customer with the goal to build and maintain a strong relationship which includes quoting rate review and identifying new business opportunities which benefit both parties.
• Identify explore and build business opportunities within the customers logistics requirements and raise the profile and standing of Northlines services across as many facets as possible.
• Provide information support and training to new and existing customers ensuring the customers understanding of Northlines operational and administrative requirements and Northlines online services and portals.
• Establish collaborative relationships with internal stakeholders ensuring new customers requirements and expectations are implemented and managed effectively including First Consignment process/procedure.
• Liaise with Operations and Client Services to follow up any issues and ensure awareness of any potential problems and assist in resolution if required.
• Meet or exceed account management budgets as set and agreed.
• Utilise CRM to record and monitor all key account activity opportunities expected value and probability of securing business.

As the successful candidate you will have:

To be successful for this opportunity you will have exceptional customer service skills excel in relationship management and be confident in communication through various channels. You will have a genuine desire to help your customers solve problems and the resilienceto work in a regularly changing environment. You will be an outcomes and results driven professional with the ability to achieve set KPIs and targets.

You will also be able to demonstrate your:

• Focus on customer retention and development.
• Professional attitude and excellent phone manner.
• Relationship management and development ability.
• Excellent time management.
• Positive attitude and solutions focus.
• Good attention to detail.
• Commitment and contribution to a team.
• Proficiency in Microsoft Office Suite (Word Excel and Outlook) and experience with inhouse databases.
• Experience maintaining a highquality CRM system which tracks contacts purpose and outcomes.

At this stage this role is only open to existing Northline employees.

Applications for this role close on Wednesday 19th March at 5:00pm.